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Since it was Christmas, the staff might have been on holiday. The counter was shared with other companies, and there were not many people working. We waited for 20 minutes. The process was simple; they just checked the translation of my driver's license and took a deposit of 200 USD. After that, I could go to the parking lot to pick up the car. It took less than 10 minutes to complete the process. The car was upgraded; I got a Chevrolet Cruze, which was nice.

Waited in line for 15 minutes

The rental process was not explained, and no one checked the car upon return. Also, there was a $15 processing fee for tolls. These aspects were unsatisfactory. The car itself was in good condition.

They added an extra charge of tens of dollars, claiming it was for more comprehensive insurance coverage. Due to communication issues, I had to accept it, but it felt a bit unsatisfying.

Counter executuve should have told about the toll. Thankfully the executive during the return helped me and saved from a massive toll fees.