Very good, after the pick up issues

The pick-up and drop-off process was very smooth.

The staff was friendly and efficient. The car inspection was fairly casual, taking about a minute to check for major issues before immediately refunding the deposit. Very high efficiency. The car provided was a hybrid Corolla, which is incredibly fuel-efficient and has great luggage capacity.

Car was a Kia cerato - not a great car but was in a clean condition. Windscreen wipers weren’t great in the rain. Otherwise, everything was great including service.

Great. Price drop protector is good. I don’t think we benefited this time but we have done before.

Just found it difficult trying to get thru to someone on the phone. Overall a great experience!!

The first car offered was a larger one than we booked- we asked to change to the car we booked (Toyota Corolla hatch). A Hyundai 30 was offered, which we accepted. However there were some technical problems with the car and the service officer had to find another one. 3 cars and more than 1 hour from arriving at the pick up point. The customer service was fine, it appears there may be a quality assurance problem. The drop off went extremely well. All customer service staff were very polite and helpful.