At the location, they tried to upsell me, claiming that California roads are difficult to navigate and suggesting a safer SUV upgrade for an additional fee. Their sales pitch was hard to refuse. Then they said I could choose any car between spots 60-99. A lot of misinformation followed, and I accidentally drove off in a car someone else had reserved. I couldn't exit the parking lot after scanning the QR code and had to return the car. The entire car rental process took almost 2 hours. In the end, I decided not to go with the SUV upgrade, got a refund for the price difference, and rented the sedan from my original booking. They gave me a car that's a tier higher than what I initially booked, which was a pleasant surprise.

I am an experienced driver overseas, so everything went smoothly. Overseas car rental companies are more self-service oriented, so don't expect the same level of service as in domestic ones.

It's really annoying that if you return the car early, you don't get a refund! It's a hassle dealing with third parties, they don't give refunds!

The car was in good condition, and the service was good, except the driver's attitude when dropping off at the airport was terrible.

Like: Loved the car everything was made so easy
Dislike: There's nothing