Good

Convenient and fast, because we bought full insurance, there's no need to inspect the car at pickup or drop-off.

I have rented cars from Thrifty through Easyrentcars.com twice this year: on both occasions I purchased the Super Insurance Package when making my booking online. When collecting my car on both occasion, the counter staff attempted to sell me LDW Additional insurance. When I explained that I had already purchased additional insurance and that LDW insurance was included in my total rate, they became very persistent in their efforts to convince me that I was underinsured and that I needed to purchase more insurance. On the first occasion the Thrifty representative became quite rude when I continued to refuse to be persuaded to buy insurance that i had already purchased. On the second occasion the Thrifty representative spent a considerable amount of time telling me that I did not understand the situation and that I would be breaking the law by driving the vehicle without first purchasing insurance from him: he kept me waiting at the desk to collect my car for almost 45 minutes although I had all the required documents including proof of all the insurances I had purchased. On both occasions i found the manner of the counter staff rude and intimidating, leaving me a very negative perception of the Thrifty Car Rental experience.

It’s very difficult to rent a car in Sacramento. The bus takes forever going both ways. The lines are long. And there aren’t enough people to staff the counter. Also, the people at the counter are quite slow. After my third time, I am ready to give up and I’ve canceled my car for the next trip. Paying the extra money to take a Lyft to and from the airport is a better spend of my energy than dealing with the rental car process at this airport.

Super easy. Great value.