Car needed service

We arrived late and there was no line. We were greeted by a female intern who was very friendly. Noticing that one of us had mobility issues, she kindly offered to drive the car to the entrance to make it easier for us to get in. It was very touching!

They did not truthfully inform about the pre-existing damages to the vehicle.

My only comment is that there was no space for luggage in the vehicle as none of the 15 seats could be removed or folded down. This made it very difficult loading and unloading large cases and a double buggy. This wasn't made clear on booking the vehicle. The vehicle itself was great and certainly large enough but all seats were static!

No complaints at all! Whole procedure very smooth and user friendly! Thanks!

staff were not trained to recognise a UK drivers licence and so refused to give us the car. I even phoned the Enterprise customer service desk who were useless. We had to wait for over an hour till they found a book that showed them what a UK driving license looked like. This was a terrible experience

Like: My reservation was done Thru a third party and wasn’t done right and they were extremely helpful in fixing it. Kind, knowledgeable and polite!
Dislike: Everything was perfect