OAKLAND CAR RENTAL REVIEWS

The return process was simple and fast, and the service attitude during the handover was kind and friendly.

Car needed maintenance and wasn't as smooth as it should be. One of the rare bad experiences with Enterprise.

The car was spacious and great gas mileage. It was in good condition. The customer service was professional and very kind.

Great prices and deals. No hidden fees. Very comfortable working with this platform. Also the rewards program is awesome.

Brilliant car, service and easy pick up and drop off.

Very easy booking system and great price.

The rental company's service was decent.

Cleanliness of car was mediocre.

The pick-up and drop-off process was quite convenient, but the Malibu I got had many scratches and dents, and the vehicle's condition was rather mediocre.

Very pushy to upgrade the car as the one I had booked was not very good. So she told me. Offered me a upgrade for $130 a day. I said no. She then said I could have it for $70 as day. On principle I said no as I didn’t like her attitude. The first price should always be the best price. She got very grumpy and I left. We go a upgrade anyway as they didn’t have any of the cars I had book.

Excellent

Got the car in less than 15 minutes

Professional and polite demeanor.

Simple and affordable

The lady at check out was friendly, thought the lady at the counter was not so much. Nonetheless, happy with the car I got.

This is my favourite car booking platform! Great price, and easy to use.

No convertible available on pick-up so had to stay an extra night in San Francisco and use a temp rental car with additional bridge tolls. Had to return next day where "Prestige" staff were diabolical, at one point asking me how I thought I could get a refund for the 1 day lost using the Avis system. First Mustang had a rip through the side wall of one tyre which wasn't dealy with until I checked out of the parking lot - they advised me to change the vehicle, which we had to do for safety. Therefore, I actually hired 3 vehicles! At drop-off it was discovered that the pick-up location staff had not correctly applied the exchange rate of my stirling payment and had thought that I owed a one-way fee. Initial accusations from junior staff were then corrected by the Manager with no more to pay. Both pick-up (2 days) and drop-off caused much anxiety. However, thank you to Shy at Oakland and the Manager at Harry Reid.

Very satisfied.

A bit of a wait to get a car as a vehicle was not immediately available for the size/class booked. In the end, they offered us a nominal discount to take a smaller car. Managed to get all our suitcases in the trunk, so eventually were on our way. All good.

Very satisfied

Car was excessively scratched and had definitely seen better days but it didn't affect the capability of using it so no issues there. Staff at counter could have been friendlier. Very quick pick up time and easily to get there.

Quick booking process and was able to compare and change pick up and drop off time quite easily