Car price and booking process were good, service needs work

Great I experienced rental car

Very good cheap EasyRentCars

I was surprised that this was a brand new vehicle - I was quite possibly the 2nd person to ever drive it

I use them all the time - so far they can't be beat!

The car we got (Jeep) was much larger than the car we chose (Toyota). Although the size of the vehicle was not an issue for me, it did mean higher fuel costs. I'm not sure a vehicle the size I ordered was available. This could be an issue for others. There was no user manual in the car - we couldn't turn the internal lights off for a number of days until someone told us how. Even google couldn't help us (suggested taking the fuse out). However, the service from Routes was excellent and I would definitely use them again.

The rented car exceeded my expectations. I received a new car in less than 10 minutes, the lady at the reception desk being very kind and helpful. I can't hope for anything better, even if the car doesn't rent directly from the airport parking (in this case the price could reach double). But the rental center is close to the airport and it is easy to arrive by a free shuttle bus from Viscount link train between the terminals station.

Like: Friendly staff with professional approach, explained everything required some helpful tips about the toll highway. Drop off was smooth.
Dislike: Nothing