A good experience

Extremely dissatisfied, severe mistreatment of customers. They claimed our car was too dirty to tolerate. If they say it's intolerable, does that make it so? We still had time before return, and we were willing to take the car for a wash, but they said once the car entered their store, it wouldn't be allowed out. We still had over an hour before the return time, but they wouldn't let us leave. The cleanliness standard was entirely up to them. I didn't think it was dirty, just had some sand and mud inside from our trip to the Scottish Highlands. Isn't that normal? They delayed our time to catch the flight, insisting we pay a £100 cleaning fee. I just want to ask, does cleaning need to cost £100? I will never choose this company again, very dissatisfied. Goodbye!

The most terrible company you can ever hire from! Avoid at all cost. They lure you in with their cheap price but then they had you pay! After 2 months from hiring this car they took £1042 from my bank account. When I called they said that it is because I broke the clutch!!! It is worth mentioning that they drove the car after I returned and before the mechanic repaired it for 92 miles! And they wanted me to pay for the broken clutch

Car boot was perfect for all of our luggage (5 people plus carrying 2 other people's as well) It fit perfectly in the boot, once the back two seats were down.

Great help online when I wanted to change my booking time to a later slot. Easy and cheapest I could find online.

Price was great and staff easy on pressure to upgrade.

They did not provide the same model as we booked, the car is small and not space after put all baggage, the child car seat is dirty and poor. They just said NO car, if we don't like we should ask Easyrentcars.