Easy process to find a decent car rental

Everything was good. Great experience

Have pick up from airport rather from rental terminal

Car had been in prior accident and didn't handle perfectly on curves but was fine overall. 2-shuttle process to get to pick up location. Address given for drop off did not match up with Google maps, so I'm glad we weren't in a hurry to make our flight. Customer service was very good. Office and bathroom were dirty. Nevertheless a very good value for the price.

I didn't like Routes telling me damage to car before I accepted it, ie. dent listed as scratch. When I didn't agree and wanted the exact damages listed, counter staff got snippy. I had to request she acknowledge the damages and give me a copy of the form. This process took approximately 60 minutes.

The shuttle told awhile for pick up. And it took a while to pick up my rental car due to low staff

Like: Price
Dislike: I didn’t get the car that I wonted.