Excellent

The counter staff were confused and did not know anything about the money I paid ($120 approx) to Qeeq. they Still have no closed out the rental agreement even though I returned the car five days ago.

Was surprised that I had to pay an additional $200 for insurance from euro car as thought all had been paid up front Checking in took far too long - the lady was very friendly but somehow the booking disappeared and she had to redo it

as above - better understanding of other costs likely to be incurred

Like: The car was in good condition and the collection process was smooth and fast, albeit the initial confusion on the type of car booked.
Dislike: The car was returned at 3.30am and there was no one manning the return counter. All there was was a self key drop with no proper instructions as to how it should be done. Perhaps a clearer instruction should be posted for ease of return during odd hours

Like: Service
Dislike: Details about document to prepare. Pls mention no photocopy required as it can be done on desk