Good

I always use Alamo's self-service kiosk, so not having to deal with the counter is the best experience for me.

Great! Fast service! High efficiency! Good service!

Yes we were upgraded to a larger SUV at no extra cost

Though Arif was very helpful during the bookin process, but he told me that i do not have full insurance and i have to buy one. Where as I paid almoat 200 aed through Easyrental for the insurance. This was very disaapointing. I felt I was over charged at the booking tume.

All good, but the full insurance which you guys upsell during the booking process is of no sense as the rental guys do not acknowledge it and press us to buy additional insurance

The first staff member we dealt with was extremely unhelpful and was not interested in answering very simple questions about the insurance and made the start of the pick up process frustrating, particularly after a long flight. The manager on duty who we dealt with after being fobbed off by the first staff member was fantastic, answered our questions simply and helped us understand the difference between the insurance policies that we booked through Easyrentcars and Alamo - the two companies provide different levels of cover with different cover providers depending on what insurance you book.

The booking was easy enough to complete and gave me the options i would expect and wanted to see which was fantastic. The major drawback is that the Easyrentcars use separate insurance providers for different levels of cover. They used Alamo for a basic insurance package, but for additional levels of cover, use a separate provider for the additional cover. This was not very clear and made the pick up process unneccesarily frustrating.