BE KOBE CAR RENTAL REVIEWS IN JAPAN

Overall, the service level is excellent—enthusiastic and efficient.

Excellent service with support for both Chinese and English.

The car rental experience in Osaka was fantastic! From the moment I entered the store, the staff greeted me warmly. Even though my Japanese isn't fluent, they communicated with great patience, instantly easing my nervousness. The paperwork was handled quickly, and they gave a detailed introduction to the car's features, local road conditions, and unique sightseeing spots. The recommended off-the-beaten-path routes were stunning. The car was clean and in great condition when picked up. Returning the car was also straightforward, with a quick inspection and no extra charges. This store provided attentive, professional, and efficient service—highly recommended!

The service was excellent, offering both Chinese and English support, and provided many driving tips that I hadn't received before.

Very satisfied. Both car pickup and return were very convenient. The staff was enthusiastic and responsible. We asked some additional questions, and the staff answered patiently. The whole family enjoyed this trip, and we're looking forward to the next car rental experience!

The car rental company is easy to communicate with. The pick-up and drop-off service is very efficient. I will collaborate with them again next time.

Be Kobe was a pleasure to deal with. When we were at the airport they notified us of the pick-up location and they were right on time. The van was just what we needed. Drop off was quick and easy as well.

The online customer service and on-site staff were very enthusiastic and professional. Before renting, they patiently answered all my questions, such as insurance terms, mileage limits, and the type of fuel to use. They even recommended shopping locations.

On drop off I forgot my gloves in the car and I was already back at the airport when I noticed. The staff organized to have the gloves delivered to me within half an hour of my drop off at the airport. Very impressive!!

Very reliable car rental company, highly trustworthy.

We were very satisfied with the car rental service this time. It was our first time renting a car for a trip, and overall the experience was good. The service attitude was great, and the car was in good condition. Renting a car for travel is very convenient, and our friends had a wonderful time!

Very patient.

The staff can communicate in Mandarin, provide thoughtful reminders, and inform about the nearby gas station's location.

The car is very spacious. We were a group of 7 people plus luggage, and the cost-performance ratio was excellent.