CAR RENTAL REVIEWS ON ACE IN MIAMI

Wait to get car was long but the staff was super nice.

Good

The shuttle driver and agent at the rental location were very cold and impersonal on pick up. Luckily on drop off there were different people.

Like: The staff members were very efficient and friendly. I was reminded that FL has a lot of tolls, so I was asked if I wanted to pay the toll fees upfront. I ended up using 'more' than what I paid for. Thank goodness. I saved money because of the reminder. The place itself looked shabby, but you don't want to hang out in a rental car place anyway, so if business is taken care of, you're good to go, then go! Business was well-priced!
Dislike: None

Like: Staff were professional and gave great advice and information.
Dislike: I liked everything.

When we arrived (Saturday) there were 2 staff open behind the counter and 3 or four customers in line, one of the staff finished up with his client and rather than help the next in line told us that his shift was over. WOW! That's not "customer service"... It would also be great to have the "ACTUAL TOTAL cost of the rental - TAXES INCLUDED" at time of pick up. Would eliminate the taxes for everything surprise at drop off time.

Like: Not too long waiting in line
Dislike: Parking space too small