CAR RENTAL REVIEWS ON THRIFTY IN MIAMI

The Thrifty car rental service at this airport has relatively good service. However, they can be somewhat misleading by claiming that the road insurance is mandatory for everyone. During my second rental, I unknowingly paid for it. But subsequent rentals with Thrifty didn't have this issue. I now think there might have been a problem with that particular car, which is why they suggested I buy it.

They claimed the car had an accident while I was driving, but it actually didn’t happen. Let's see if they deduct any fees.

The car we received was a Kia, thoroughly cleaned and a brand-new 2024 model with just over 20,000 kilometers driven. Returning the car was straightforward—simply park it at the airport parking lot. Everything went smoothly!

Florida is a rip-off. The rental company charged me over $300 for tolls without any explanation.

Great customer service! The receptionist was welcoming , friendly and efficient. The cars offered to us to choose from were brand new, clean and spacious.

Great service, very comprehensive. Best deals overall: best comprehensive insurance, free tank of fuel, and clear explanations.

Car was the correct class. Very long wait to get service at the airport

All good

No comments

When will the money come back to my account?

Both pickup and drop-off were very easy and took almost no time.

All rental companies are located in the rental center, and it is relatively easy to find.

Very satisfied! Professional service.

The thrifty receptionist at MIA airport told me that I could get a refund for the unused fuel if I pre-pay the fuel. So I ordered it. I returned the car with almost full tank and they didn’t issue the refund. And they told me it’s not refundable. It is a complete fraud! I was cheated almost $75!

Fair

Pretty good overall. There was some upselling, but it's fine as long as you decline.

good

perfect

Satisfied, the procedures are simple and convenient.

The service was great!

Pickup and drop-off processes were very efficient. They didn't try to upsell anything, just asked about insurance and E-pass. When I said I didn't need them, they processed it right away without further discussion.

Picking up and returning the car is convenient, and the vehicle is in good condition.

Satisfied, convenient and easy to locate.

Very satisfied

Very satisfied