The car's tires were really in bad condition, and even after switching to another car, they were still poor and almost worn out. This led to the cancellation of my planned trip to Sukhothai, which was very disappointing. However, the customer service was excellent and completely satisfactory.
Every thing are OK!
Except for the directions to the parking lot.
It wasn't like this the last time I used a Europcar.
They gave me printed information map.
It's okay. The vehicle is relatively old and has issues. The store delayed the pickup time but refused to extend it. Overall, the service attitude is acceptable.
Because of comparisons with other rental companies previously: fast service, new vehicles, high tire quality; however, the waiting time for car return was long, and the vehicle condition was average.
The staff communicated in English, Thai, and Chinese, provided enthusiastic assistance, and thoroughly explained the car conditions and return route. The vehicle was in excellent condition, and the experience was very positive.
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