CAR RENTAL REVIEWS ON ALAMO IN TBILISI

The staff provided excellent service during this car rental.

Alamo's service was excellent, and the vehicle handover was well-organized.

All was good

Great

The car was in average condition, but there were no issues throughout the trip.

Picking up the car at the airport was very convenient and quick. The terminal is quite small, and the parking lot is right outside. It only takes a two-minute walk to get the car. Returning the vehicle was at the same location. The car was very new, and the overall process was smooth. Great experience.

Very satisfied

The service attitude was quite good.

Satisfied

Purchased domestic insurance through the app, slightly more expensive than local rental prices but offers peace of mind. The car is from 2023, relatively new but has multiple small scratches. Performance is good. Both pickup and drop-off were quick and efficient. The pickup and drop-off were at the Tbilisi Old Town location, which is along the street and very easy to find. Later, I received an email regarding a parking fee deducted from the pre-authorization, showing photographic evidence. In addition to the parking fee, there was a service charge and taxes, but the total amount was reasonable. Overall, it was a good experience.

Very satisfied

Overall, it feels great.

Very good

Good

The staff was not present when I arrived to pick up the car, and the provided phone number was unreachable. I called customer service and had to wait 30 minutes for them to return. They tried to sell me local insurance, even though I told them I had already purchased insurance. They insisted, saying my insurance was from my home country, which would result in slow claims processing and complications in case of incidents. I refused their upselling efforts.

Very satisfied

Very satisfied.

We late with drop off and staff waited us and helped to solve it