CAR RENTAL REVIEWS ON ALAMO IN SALT LAKE CITY

The car was in good condition, although the front desk staff wasn't very friendly during pickup.

Overall a good experience and a smooth trip.

Very enthusiastic, but kept pushing me to buy insurance.

Car did not have full tank of fuel, talked to someone and just brought back as half a tank. But good service

Easy to book and got a great price

Very satisfied! Easy pick-up and drop-off, just follow the navigation, and the return process is quick! Great experience!

Average attitude

The Toyota RAV4 was the perfect vehicle for us as a couple travelling around Salt Lake City and Moab for 10 days. The mid-size SUV was able to meet our needs with sufficient room and lots of space for luggage. Ember the Customer Services Agent who served us was excellent and was efficient with our pick-up. Ember did not try to sell us any unnecessary cover as we had booked everything in advance. The only minor issue was Ember wanted details of my return flight for the drop-off, which took me a bit of time to find. The drop-off was very easy and seamless with a printed receipt provided on request. I did not purchase a tank of fuel so I filled up the tank before dropping of the vehicle. There are lots of gas stations in the local area.

The booking platform was excellent and provided a vast choice of vehicles at a great value. I would suggest making it easier to redeem loyalty rewards. I will be booking another rental car in October 2025 for another trip.

Satisfactory

Very good

There was no wait time, but they asked a bunch of questions that seemed pointless to me, like about my flight out of Salt Lake City and my destination. I've never encountered this with other rental companies. As long as I return the car according to the rental agreement, why do they need this information?

Good service

Great service attitude. They immediately replaced the car when there was an issue.

Nice upgrade to AWD due to the snow, perfect car.

The first car had an issue, but then they replaced it with another one.

Good service. Only Problem with a seat belt of the car

Procedures are simple and straightforward, no pushy insurance sales, clear explanations, and easy to find location.

It was quite a good experience. The counter was very efficient, and the pickup process was simple and quick.

Great attitude

Our car was brand new, service was great. Fantastic experience!

So easy to book, great rates. Love the service!

You can complete the procedures right inside the Salt Lake City Airport, making it very convenient to pick up the car! The service attitude is very friendly, there is no forced insurance sales as rumored.