“Nice car, not very good service for picking up the car”
About Apex:7.0/10
Apex had not received my details nor payment after booking thru QEEQ. As my flight was delayed and I arrived at my destination late (4:30pm), apex refused to pick us up from the airport because they state last pick up at 4pm. They offered to call me a taxi at my cost and they close at 5pm so I was struggling to make it in time. They had no details nor payment thanks to QEEQ so I couldn’t even get a refund.
We were very happy with the ease of car hire We were there for my father’s funeral so didn’t need any complications Staff were great and the car was excellent.
“Watch out for International transaction fee as QEEQ is not an Australia base company”
About Apex:9.0/10
Time for picking up was a bit long as we have to wait for staff to be available. But it’s was all good. Just a down side that Apaec in Perth airport closed at 3pm. So we have to pay an extra $40 for drop off after 3pm
About QEEQ:8.0/10
I thought I was booking my car with an Australia agent as everything was quoted in Australian dollar and I used my Australian credit card to pay. When I get my credit card statement I was shock to see my bank charged me an international transaction fee of $36 because QEEQ is based oversea. I am very unhappy. Will not book with QEEQ again.
Counter staff was excellent, but there was no one there briefly when we arrived to drop the car off early. They weren't long, but a key drop off box or a note on their door would have been good. If we had waited longer I think we might have been cross.
The car did not exceed my expectations. It was old and seemed to struggle on the freeway over 80km/h. Not the car I thought I had booked. The staff however, were lovely. Very friendly and professional!
Great car company. Made the whole thing easy. Interior of the car was a little dirty but the outside was spotless (easy to see if there is any damage, which there wasn’t). Friendly staff. Highly recommend
Apex car rental is great. There is a free shuttle bus provided by the company between the airport and the store, and there is also a bus stop near the store, which is very convenient.
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