CAR RENTAL REVIEWS ON THRIFTY AT PERTH AIRPORT, PER

The process was very smooth, but the Mazda 3 we switched to was a bit small.

The day we picked up the car, we noticed a nail in the tire. After driving for a short distance, we returned to replace the vehicle, but there were no cars available. The next morning, we went back to exchange the car again, and Thrifty's excellent service ensured they checked the mileage and immediately provided us with a replacement. As for the tire issue, they informed us to file an insurance claim ourselves.

Nil navigation system working

The staff was very nice and gave us a Ford Ranger with four-wheel drive.

Very satisfied with the service. The car rental company was quick and efficient, easy for both pickup and drop-off, with no hidden charges.

Draw a map in counter to tell people how to get the car.

Give a map to customer where to get the car.

The car is very new and clean.

The service was excellent, the car was very clean, and the staff was very friendly, just like the great weather in Perth.

Excellent company

Overall, pretty good

No qualms

No issues

It was great, smooth communication in English. Purchased full insurance at the store, and the car was parked right at the entrance.

Overall service was great, they didn't even inspect the car during return.

Very satisfied

Our flight arrived early at 6:10 AM, but the staff mentioned the booking was for 7 AM, so the vehicle wasn't ready yet. They suggested we wait at the airport. However, by 6:40, a staff member came to inform us the car was ready. The process was fast, and the car was in great condition—only around 6,000 kilometers driven. They noticed I had already purchased insurance through QEEQ and just gave me some claims tips without any upselling. Returning the car was also very convenient.

Yes customer service was great when I had an issue with the car rental, quick response

Easy to use platform and cheap yet quality cars

Great service.

When I picked up the car, I accidentally left my passport at the store. I realized it after arriving at the hotel, but by the time I planned to return, the store had already closed. I decided to try my luck and rushed back to the store, only to find the staff member still waiting for me (about 15 minutes after closing time). I was genuinely grateful! He also thoughtfully reminded me of important driving precautions.

Satisfied

Overall, everything went smoothly.