CAR RENTAL REVIEWS ON THRIFTY AT PERTH AIRPORT, PER

The day we picked up the car, we noticed a nail in the tire. After driving for a short distance, we returned to replace the vehicle, but there were no cars available. The next morning, we went back to exchange the car again, and Thrifty's excellent service ensured they checked the mileage and immediately provided us with a replacement. As for the tire issue, they informed us to file an insurance claim ourselves.

Excellent

Nil navigation system working

The staff was very nice and gave us a Ford Ranger with four-wheel drive.

Satisfied, smooth communication

Everything from booking the car to picking it up and returning it was perfect.

Very satisfied with the service. The car rental company was quick and efficient, easy for both pickup and drop-off, with no hidden charges.

Draw a map in counter to tell people how to get the car.

Give a map to customer where to get the car.

The car is very new and clean.

The service was excellent, the car was very clean, and the staff was very friendly, just like the great weather in Perth.

Overall, pretty good

This time, I picked up the car from the Hertz store at Perth Airport. The service is available until midnight, so you don't need to worry too much about the typical flight times. The pick-up process was much faster compared to the Hertz in Melbourne, possibly because I had rental information saved from a few days earlier at the Melbourne store. The service staff were very friendly. I had reserved a Nissan X-Trail, but when I arrived, they prepared a Toyota Highlander for me. I told the staff I preferred a mid-sized SUV and ideally the Kia Sportage I had driven earlier. The staff apologized and informed me they didn't have the Sportage available, but after calling a colleague, they managed to get a Subaru Forester for me within ten minutes. The car was almost new with only 12,000 km on it and no visible scratches. The staff asked if I had insurance, and I confirmed I had full coverage, so they didn't ask further. Overall, it was a great experience.

The service was good, and all charges were clearly explained. We ended up with a Toyota Kluger, a seven-seater hybrid which was fairly fuel-efficient. However, the car is quite large, so beginners might need some time to adjust.

Overall service was great, they didn't even inspect the car during return.

Very satisfied

Yes customer service was great when I had an issue with the car rental, quick response

Easy to use platform and cheap yet quality cars

Great service.

When I picked up the car, I accidentally left my passport at the store. I realized it after arriving at the hotel, but by the time I planned to return, the store had already closed. I decided to try my luck and rushed back to the store, only to find the staff member still waiting for me (about 15 minutes after closing time). I was genuinely grateful! He also thoughtfully reminded me of important driving precautions.

Satisfied

Overall, everything went smoothly.