CAR RENTAL REVIEWS ON EUROPCAR IN CHRISTCHURCH

Very satisfied, highly recommended!

Satisfied

Overall, the experience was smooth. Since I didn't file any claims, there wasn't anything major that needed communication.

Excellent

I went to so much trouble to ensure I book a Ford Mustang (which is celebrating its 60 year anniversary in 2024) as a surprise for my wife who happened to turn 60 on the 29th September 2024. Needless to say it was impossible to find another Ford Mustang an hour before I was to book out of our hotel so we trundled along in a RAV 4 which I would not drive if you paid me back in Australia. As you can imagine it was an absolute mood spoiler on what should have been a HUGE surprise. I understand that cars get damaged (which is what I was told) but to then offer an entry level RAV 4 as replacement is a slap in the face – I would have thought that the least your company could have done was to offer us a complimentary upgrade – what I would have expected of your company was to advise me upfront that the vehicle was not available, when it became evident – but I guess that is too much to expect given the volumes of customers you deal with.

Very good

Very convenient, and the car is quite new.

Perfect rental

Perfect

The staff patiently explained the instructions and did not try to upsell.

Satisfied

I was able to pick up the car smoothly even at 1 a.m.

Very good.

I have rented from this company before in Australia, and both the pickup and drop-off processes were very simple. To avoid unnecessary misunderstandings and trouble, you can follow QEEQ's instructions to take photos during pickup and drop-off. The staff were very attentive, and since my English is not great, the communication took a bit longer.

Very good.

Picking up and returning the car was very convenient and faster than expected, barely taking any time. The rental service was located right outside the airport and easy to spot. I didn’t get the Camry I booked and was given a Subaru instead. The accelerator felt a bit sensitive, but it struggled to gain power uphill. Not sure if it’s the model or just this particular car. Overall, the service was pretty good.

Very straightforward.

Very good

The rental staff were very friendly and gave us a brand-new pickup truck with just over 1,000 kilometers on it. The truck bed had a cover, providing a large storage space. We easily fit three suitcases inside with plenty of room to spare. The vehicle had great power, and we felt completely at ease even when driving through waterlogged roads while exploring several national parks. The return process was very efficient—they only asked if the tank was refueled and refunded the deposit quickly in no time.

Overall, the service was pretty good, but the efficiency could be improved.

Good