Pretty good. Bought full insurance at the store, which gives peace of mind. Originally rented a Peugeot 208, but actually received a BMW 4 Series. The driving experience was great.
I originally booked a manual transmission car, but was upgraded to an automatic at pickup. The car was in great condition, a new car with only 20,000 kilometers, and even had adaptive cruise control.
“Quick & easy price comparison across multiple agencies. I got a great deal.”
About Enterprise:9.0/10
I had prepaid for a Mercedes e-class but Enterprise didn't have the car and I was given a BMW 3 series, which is a lower category car and offered a 15% discount which is supposed to get refunded to Easyrentcars, who will then refund the amount to me.
About QEEQ:10.0/10
The price-drop protector helped me save money and I'm awaiting the amount to be refunded to my card along with the 15% additional discount that Enterprise offered ne because they gave me a lower category car.
I am quite satisfied. Although the return store had some concerns about the vehicle's exterior, they quickly approved it after checking the video footage from when I picked up the car.
When booking the car on the website it stated the car was sufficient for 7 passengers and 4 luggage - this was sadly not the case - it could fit 2 suitcases only passengers all had the other suitcases and hand luggage all over them which was far from ideal especially with 2 special needs children and that was with an upgrade to a ford galaxy
“Seamless Car Rental Hire with Top Notch Service.”
About Enterprise:10.0/10
Max sped us through the process from the welcome desk to showing us the car. HE PRE-EMPTED ANY QUESTIONS WE HAD AND MADE THE WHOLE PROCESS SEAMLESS. Particularly liked the way he showed us the size measuring card for bumps and dents that would count or not, and also appreciated the lack of hard sell trying to make us upgrade. A terrific experience!
About QEEQ:10.0/10
Very clear interface on Easyrentcars, enabling a quick booking process.
The service was excellent. Picking up and dropping off the car were both quite convenient. The car was very new, with only a little over a thousand kilometers driven.
Both pick-up and drop-off were very smooth. I purchased QEEQ's full insurance, and the staff did not try to upsell any additional coverage. During pick-up, the staff helped with luggage handling and thoroughly explained how to use the car. The in-car navigation was set to my preferred language, making it very convenient to use.
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