15 Car Rental Brands at Darwin Airport (DRW)

Reviewed: February 15, 2025

The service was acceptable. Despite the flight delay and arriving past business hours, staff stayed behind to assist. However, the car's condition wasn't great, with a heavy odor inside. The listed store phone number was never reachable.

Reviewed: July 23, 2018

Dislike: The cost was nearly $60 more than when we booked. I can only assume that the 10 days it took to come through was because you were waiting for the exchange rate to allow you to charge more.

Reviewed: January 20, 2025

Efficient and prompt service; picking up the car was very convenient. The return location was easy to find.

Reviewed: July 14, 2024

Car was great however when picking up I requested a printed tax invoice and the staff said they would have to check vehicle first and then send through. I have emailed to receive a tax invoice and have not received a response and I require this for work immediately.

Reviewed: July 12, 2024

Dissatisfied

Reviewed: July 12, 2024

Dissatisfied with the rental company. The mileage limit was 700 kilometers with an additional charge of 0.25 per kilometer exceeded. However, during settlement, there were many inexplicable fees, such as an airport fee, which was unreasonable. The rental contract stated that the charge for extra kilometers was 0.25 per kilometer. Even though we appealed, we still had to pay nearly 0.50 per kilometer.

Reviewed: December 20, 2024

Very good car, exceeding expectations.

Reviewed: September 28, 2024

As stated above just the problems encountered

Reviewed: August 25, 2024

It was all good

Reviewed: November 20, 2022

The team at Budget communicated with warmth and we’re professional and friendly. They picked us up promptly and drop off was even smoother! Great customer service all round. Car was clean, ready and well. Presented!

Reviewed: October 28, 2022

Overall, everything was okay, except the car make

Reviewed: November 5, 2024

Car was great got a free upgrade

Reviewed: July 20, 2022

A very well presented and maintained AVIS vehicle. Easy to book using QEEQ. Excellent and helpful AVIS staff at Darwin Airport. We extended our rental at the same daily rate without problem.

Reviewed: July 11, 2019

We picked up the car at around 5am in the morning on July 5th, and gave them our credit card for deposit purpose. However, we realised we were charged $196+ immediately for no reason as the total amount in the invoice is only $29+ for baby car seat. We wrote to them via email as after service calling is not available, until now we haven’t received any response! Don’t think I will use Avis any more!

Reviewed: February 28, 2018

Like: Ease of rental. Price was awesome.
Dislike: Distance to Rental car park in teeming rain (or midday sun and high humidity) hauling a suitcase in Darwin. Was a drowned rat at both pick up and drop off. Flooding to covered walkway ensured footwear was drenched too. I think a courtesy call or email during my six week rental would have been a great customer service.

Reviewed: October 24, 2024

Yes good car

Reviewed: October 17, 2024

Very satisfied.

Reviewed: October 13, 2024

There was no prior notice about an additional mysterious charge of over 50 AUD besides the total rental fee and the extra mileage cost. It's incomprehensible.

Reviewed: March 12, 2024

We were offered a free upgrade to a bigger car. Very spacious and comfortable but fuel consumption is high.

Reviewed: August 16, 2022

The car was perfect. Easy to drive, comfortable in all seats and air con was nice and cold.

Reviewed: July 28, 2024

The pickup location is not at the airport, you need to call the store. The first time I called, no one answered, but they picked up quickly the second time. Since I opted for insurance, there was no additional fuss. I booked a Mazda CX-5, but got a Mitsubishi Outlander with just over 5000 kilometers, which was pretty good.

Reviewed: March 13, 2024

The service was exemplary, the car excellent.

Reviewed: February 2, 2023

It was not clear if it was unlimited kilometres or pay per kilometre . These daysd most rental cars are unlimitied but in Darwin many were pay per kilometre

Reviewed: August 3, 2022

Easy to book online. Staff at counter at airport were friendly, professional and very easy process.

Reviewed: June 6, 2022

Car was good, quite a small fuel tank though so needed to fill up a couple of times. Air conditioning and cruise control worked well.

Reviewed: December 6, 2020

We were thrilled with our car, and will go back through this car hire when we are back in darwin in a few months time. It was so easy, and we loved being able to zip here and there at our leisure. Thank you, thank you.

Reviewed: August 11, 2022

Car was brand new!

Reviewed: September 11, 2019

Consistently quality rental service without any worry of being pinged for damage to the car that already existed.

Reviewed: June 29, 2019

I didn't like the idea that I arrived Darwin at 5am and had to wait for one hour for the counter to be open. I did noticed that other rental companies open 24 hours...

Reviewed: June 6, 2019

Favorably impressed with the service and car

Reviewed: August 27, 2018

Charged an extra day's fee, still no response

Reviewed: October 21, 2019

should be mentioned that people need to call at Hertz counter

Reviewed: August 12, 2019

The car's downward slope sensor was faulty and the sensor kept blinking on the dashboard, which was distracting to me as a driver. Otherwise the service was good and the condition of the car (cleanliness, smoothness of drive etc.) was good.

Reviewed: August 12, 2019

There's no sign. How am I supposed to find ACE? Directions to ACE rentals ended up in staring at a fence! You "closed the gate" before I arrived, and I had to argue with a staff member to get it opened again. Pretty shitty start to the holiday.

Reviewed: July 15, 2019

Reminder that there is a shuttle service to pick up vehicle as we thought it was an airport pick up but other than that once I found the number all was very straight forward. Thank you we enjoy our car and we’re very happy with the service once this was resolved

Reviewed: July 13, 2019

Signage on pick up spot was Ace car - I was looking for easy car rentals . Perhaps I missed that info in pick up email . Our automatic i30 was perfect for our stay

Reviewed: September 30, 2019

The car was very new, clean, and in excellent condition! There were no issues during the whole trip. Great experience!

Reviewed: July 22, 2019

The vehicle was in immaculate condition, ran smoothly and we returned in very good order with any marks, scratches etc. The lady at the check-in counter was very friendly and helpful.

Reviewed: August 11, 2016

Convenient and fast

Reviewed: May 19, 2016

The return service was excellent.

Reviewed: September 17, 2019

The car exceeded all expectations. I arrived in Brisbane a day early and phoned ahead to see if I could receive a refund on the day not needed and the answer was yes. When I arrived to return the car they were unable to do this on their computer system so that was very frustrating having to return the car twice.

Reviewed: May 9, 2019

Our flight arrived late at 2am in the morning just as the Hertz counter was closing. We were given our keys and took out top insurance offered by your staff member. After a long walk to the vehicle we realized how damaged the car was but it was too late to go back as the counter was closed. We paid top insurance for car that was likely uninsurable due to its condition, balled tyres, dents and panel damage all over the car- the car was completely unsafe particularly for the weather but also the long road trips we had planned. We phoned to complian an the lady sounded completely uninterested. We were told the manager would phone us to discuss but received no contact. We are completely unhappy with the service and condition of the car and the amount we paid to insure a vehicle that was already in such poor condition.

Reviewed: August 8, 2017

Good location, friendly staff!