The service was excellent! Picking up and returning the car was very fast. I will choose Budget again next time.

Counter wasn't open at Perth Airport. Was diverted to another rental company to facilitate. Queue was long and they weren't sure about some of my questions.

Pickup was relatively easy, though finding the pickup point at Brisbane airport was not quite so straight forward, and they tried to sell us more insurance even though I'd already taken additional cover. Drop off was a nightmare, finding the actual location was not easy, thankfully when we called the office they guided us in.