Q1.What is an insurance excess？
The excess is the amount you'll only be liable for in case of damage(under Collision Damage Waiver) or theft(under Theft Protection) of the vehicle.
Information about the excess will be clearly stated in the price inclusion when you reserve a car on QEEQ.
Q2. How can I add an addtional driver?
You are advised to make a request upon your arrival at the rental counter. Additional charge per day will incur unless '1 Additional Driver Included' is stipulated on the rental.
Please note that the same licence and age requirement applys to the additonal driver. The addtional driver is supposed to present the required licence document along with the main driver at pickup.
Q3.What if I want to pick up or drop off my rental car out of office hours?
QEEQ will show you the car offers available at your chosen time on the search results.
However, pick-up or drop-off out of general opening hours may subject to an extra fee unless self-service pick-up or drop-off is available.
After you reserve a car on QEEQ, we will inform you of specific policy of the car hire company by email.
Q4. Can I take the hired car to another country or cross border?
If you want to pick up your car in one country and drop it in another, your search results will show you cars you can do that with.
If you're planning to cross any borders during your trip, bear in mind:
1. You may have to pay more.
There are often extra fees, taxes or additional cover you'll pay at the car hire counter.
2.It may not be allowed.
Depending on where you're hiring, you may not be able to take your car to another country.
Please email us if you want to take your hire car into a different country during your trip, and we'll talk you through your options.
Q5. Can I pick up my car at one location and return it at different location?
Yes. You can pick up the vehicle in one place and drop it off in another. An ‘one-way fee’ will incur. Whether it is inclued in the rental price or what additional cost may arise will be clearly stated at the time of booking on QEEQ.
Please inform the car hire company of your drop-off location when you pick up the vehicle or contact them directly during your trip. You will find a phone number on the rental agreement you signed at pickup.
April 29, 2025
Destination: Barcelona
It took more than two hours to queue for the car. Such a long wait was an absolutely painful experience after a long flight. This is the first time in all these years of renting cars that I've encountered something so time-consuming.
View moreApril 28, 2025
Destination: Barcelona
Due to the inconvenience of parking in Barcelona, I returned the car early at a different location. There was a 40 EUR fee. The car pickup was convenient, with no additional requirements, and the car was new.
View moreApril 28, 2025
Destination: Madrid
Excellent!
View moreApril 28, 2025
Destination: Malaga
The company is good, but remember to bring a credit card with your name on it.
View moreApril 27, 2025
Destination: Barcelona
The car rental company was overall acceptable. However, when returning the car, the staff specifically checked the underside of the car by hand and claimed there was a scratch, charging 70 euros for it. That area is typically not inspected during pickup, so it was hard to explain the reason. It felt like an unavoidable situation. Fortunately, I applied for insurance reimbursement, and QEEQ assisted promptly in handling it.
View moreApril 27, 2025
Destination: Mallorca
Hiper have a great facility, friendly and efficient staff. Car was old and worn (scratches, dents, very basic interior)
View moreApril 23, 2025
Destination: Madrid
1200 euros were frozen, not sure if it has been refunded.
View moreApril 23, 2025
Destination: Barcelona
Overall, it's pretty good, but the price was quite expensive during the Holy Week.
View moreApril 23, 2025
Destination: Mallorca
Excellent!
View moreApril 23, 2025
Destination: Madrid
Very satisfied
View moreApril 22, 2025
Destination: Madrid
Excellent!
View moreApril 22, 2025
Destination: Mallorca
The staff at the airport rental location were extremely rude and kept adding extra charges. They claimed we were late picking up the car, but refused our request to review surveillance footage of the queue time. They even threatened that we wouldn't get the car unless we paid the additional fees. They ignored us completely, took all the documents, and gave an ultimatum: 'Pay these extra charges now to get the car, or leave right now.' They also refused to communicate with the customer service team via phone. On top of that, they gave us a car with a tire pressure as low as 1.3.
View moreApril 22, 2025
Destination: Madrid
This car rental experience had both surprises and minor inconveniences. Initially, a Volkswagen T-Roc was booked, but we ended up with a brand-new Nissan Qashqai, which was in excellent condition, had a clean interior, and offered a smooth driving experience. However, the Qashqai’s trunk space is indeed limited, making it less suitable for journeys with lots of luggage. The rental company staff were enthusiastic and courteous; the pickup and drop-off process was seamless and efficient, with clear communication throughout. However, the cross-border fee of over 180 euros was unexpectedly high. At pickup, we were recommended to purchase a traffic violation insurance for around 68 euros—though slightly surprising, we accepted it for extra peace of mind. The trip is completed without receiving any violation notices so far, and we hope everything remains smooth. Overall, the experience was average, suitable for travelers who aren't picky about car models and value convenient service.
View moreApril 21, 2025
Destination: Valencia
Satisfied
View moreApril 21, 2025
Destination: Sevilla
The overall service is quite good. They introduce additional insurance but do not force you to buy it; it’s entirely up to your choice. The car provided was not the one reserved, but its condition was good and the trunk space was spacious enough.
View moreApril 21, 2025
Destination: Barcelona
Good service, no upselling, everything done according to rules.
View moreApril 20, 2025
Destination: Mallorca
I received a different model from the one I booked, and the staff were unkind and paid 68 euros without any prior explanation. I thought I didn't have to pay for another insurance because I had axa comprehensive insurance beforehand, but I found out later when I saw the receipt why I paid for it. Can qeeq solve this or clearly let me know why?
View moreApril 19, 2025
Destination: Sevilla
It's okay, but the wait time for picking up the car was too long.
View moreApril 18, 2025
Destination: Oviedo
The pickup and return process was very smooth, the service attitude was excellent, and there was no mileage limit.
View moreApril 15, 2025
Destination: Barcelona
Pretty good, they didn’t try to upsell insurance. However, they didn’t check the car during the return process. Even though I clearly refueled the tank before returning, they still charged me over $10 for fuel. The amount wasn’t much, so I didn’t pursue it further. Still, it would be better if they conducted a clear inspection during the car return.
View moreApril 15, 2025
Destination: Barcelona
The process of renting and returning the car was somewhat slow, and two months after returning the car, I was charged for a traffic violation without any prior notice.
View moreApril 14, 2025
Destination: Valencia
Satisfied
View moreApril 14, 2025
Destination: Madrid
Very satisfied
View moreApril 14, 2025
Destination: Madrid
The service was quite good.
View moreApril 13, 2025
Destination: Barcelona
Good service, reasonable price, smooth pickup and return process, no unreasonable strictness.
View moreApril 12, 2025
Destination: Malaga
Long wait times, semi-self-service car pickup took a lot of time. The car had many exterior scratches, and I had to report them in advance. Waited in line for nearly an hour. The car was covered in scratches, and I had to send an email to the member center to report them. The pickup process was very poor.
View moreApril 12, 2025
Destination: Madrid
They told me Jeep Renegade would be my car and even misled me by saying the police would fine me if they saw luggage inside the car.
View moreApril 11, 2025
Destination: Madrid
Good.
View moreApril 11, 2025
Destination: Valencia
Satisfied
View moreApril 11, 2025
Destination: Valencia
Satisfactory
View moreApril 11, 2025
Destination: Valencia
Great service.
View moreApril 10, 2025
Destination: Madrid
Very satisfied
View moreApril 8, 2025
Destination: Barcelona
Overall, very satisfied.
View moreApril 7, 2025
Destination: Madrid
Very satisfied, no upselling, no unnecessary chatter, and excellent service attitude.
View moreApril 7, 2025
Destination: Barcelona
If the staff's statements are not truthful, what part of this rental company can be trusted?
View moreApril 7, 2025
Destination: Madrid
The service was very satisfactory, the staff was very friendly, and the pick-up and drop-off process was extremely convenient, located at the ground parking lot of Terminal 1 at the airport, less than 100 meters from the airport exit. Large companies provide excellent service and a quick, easy experience.
View moreApril 6, 2025
Destination: Madrid
The vehicle experienced a breakdown, but it was promptly replaced. Additionally, the customer service from Zuzuche was very helpful, ensuring the issue was resolved smoothly. Overall, it's quite satisfactory.
View moreApril 6, 2025
Destination: Madrid
Exceeded expectations with professional and friendly service, and a very clean and well-prepared vehicle. Make sure to provide your flight number, as the store will arrange to pick you up.
View moreApril 6, 2025
Destination: Barcelona
Everything went smoothly.
View moreApril 6, 2025
Destination: Madrid
The car rental service was excellent.
View moreApril 6, 2025
Destination: Lanzarote
The service was excellent.
View moreApril 4, 2025
Destination: Madrid
When I arrived at the store, I was informed that I needed two credit cards under my name. Since I only brought one, I was forced to pay an additional 20 euros in rental fees.
View moreApril 2, 2025
Destination: Madrid
Very satisfied, high efficiency, attentive service, and good vehicle condition.
View moreApril 1, 2025
Destination: Madrid
Overall good. They also recommended the full insurance from the rental company. They switched us to a DR car, which was in good condition but a bit large, making it quite challenging to navigate the underground parking in Madrid!
View moreApril 1, 2025
Destination: Barcelona
After repeatedly confirming with the staff about the deposit breakdown, we were told that part of it was an upgrade fee for the vehicle and the rest was just a standard deposit. However, after returning the car, no invoice was provided proactively. When we eventually obtained the invoice from the rental platform, we discovered that insurance had been forced upon us. We’ve never encountered such a situation when renting cars overseas, and we’re not sure if this is a problem specific to Spain or Europcar. Regardless, it feels like we were scammed. Everyone should be cautious—it's best to record videos and audio throughout the process as evidence. Otherwise, if the rental company denies it later, you won’t be able to defend your rights.
View moreApril 1, 2025
Destination: Madrid
Very satisfied.
View moreApril 1, 2025
Destination: Barcelona
The staff speaks English and recommended an upgraded insurance package. After refusing once, they did not mention it again. They provided a brand-new Mercedes GLA200, which was very easy to drive and spacious. During the return process, the staff conducted an on-site inspection.
View moreMarch 31, 2025
Destination: Barcelona
Very good, but it's not the rental company's insurance. The deposit of 1200 is a bit high.
View moreMarch 31, 2025
Destination: Barcelona
Hardly any waiting! The process was very fast, but there was no signal in the underground garage, so I had to go to a place with signal to upload the car condition photos.
View moreMarch 27, 2025
Destination: Bilbao
Dollar and Hertz have merged, and I have used Dollar in the US before.
View more