Q1.What is an insurance excess？
The excess is the amount you'll only be liable for in case of damage(under Collision Damage Waiver) or theft(under Theft Protection) of the vehicle.
Information about the excess will be clearly stated in the price inclusion when you reserve a car on QEEQ.
Q2. How can I add an addtional driver?
You are advised to make a request upon your arrival at the rental counter. Additional charge per day will incur unless '1 Additional Driver Included' is stipulated on the rental.
Please note that the same licence and age requirement applys to the additonal driver. The addtional driver is supposed to present the required licence document along with the main driver at pickup.
Q3.What if I want to pick up or drop off my rental car out of office hours?
QEEQ will show you the car offers available at your chosen time on the search results.
However, pick-up or drop-off out of general opening hours may subject to an extra fee unless self-service pick-up or drop-off is available.
After you reserve a car on QEEQ, we will inform you of specific policy of the car hire company by email.
Q4. Can I take the hired car to another country or cross border?
If you want to pick up your car in one country and drop it in another, your search results will show you cars you can do that with.
If you're planning to cross any borders during your trip, bear in mind:
1. You may have to pay more.
There are often extra fees, taxes or additional cover you'll pay at the car hire counter.
2.It may not be allowed.
Depending on where you're hiring, you may not be able to take your car to another country.
Please email us if you want to take your hire car into a different country during your trip, and we'll talk you through your options.
Q5. Can I pick up my car at one location and return it at different location?
Yes. You can pick up the vehicle in one place and drop it off in another. An ‘one-way fee’ will incur. Whether it is inclued in the rental price or what additional cost may arise will be clearly stated at the time of booking on QEEQ.
Please inform the car hire company of your drop-off location when you pick up the vehicle or contact them directly during your trip. You will find a phone number on the rental agreement you signed at pickup.
November 8, 2025
Destination: Pamplona
Pickup and return were super convenient.
View moreOctober 30, 2025
Destination: Madrid
At Madrid Airport, all the car rental companies are located together, but both when picking up and dropping off the car, only the Europcar counter had a crowd, while the other counters had barely anyone. This really shows how good their car conditions and service are. When picking up the car, the counter was staffed by a lovely lady who spoke excellent English and was incredibly patient. She helped us choose the right car based on our needs and even recommended a car that had only 4,000 kilometers on it. Although we upgraded the car on site and paid extra, the overall service experience was amazing and definitely worth recommending.
View moreOctober 30, 2025
Destination: Madrid
Absolutely satisfied. The guy who assisted me was really helpful. Big thanks to him!
View moreOctober 30, 2025
Destination: Madrid
I rented a car from Hertz for my trip through Spain and Portugal, covering over 3000 kilometers, and I was very satisfied. At first, I couldn’t find a document due to my own mistake, and I thought the rental company hadn’t provided it. However, the customer service team was incredibly patient and communicated with me via email until the issue was resolved. Once I found the document, they responded promptly to clear up the misunderstanding. I really appreciate their help! Picking up and returning the car was super convenient. The car itself was in great condition and had a navigation system that would even remind you when it’s time to signal or change lanes. It would also suggest taking a coffee break if needed.
View moreOctober 29, 2025
Destination: Barcelona
Returning the car was a stress, but the woman at the return counter said not to worry they will take care of it now
View moreOctober 29, 2025
Destination: Madrid
This is my second time renting a car here, so I'm familiar with the process. The only downside is that the exit route is a bit complicated.
View moreOctober 28, 2025
Destination: Madrid
To be objective, Europcar doesn't actually have mini models. I checked their parking lot thoroughly for both pickup and drop-off.
View moreOctober 27, 2025
Destination: Madrid
The service attitude was clear, and the explanation was detailed. Please note that the full insurance purchased on QEEQ has a 5000-euro deductible. To reduce it to zero, you need to purchase additional coverage directly at the car rental company.
View moreOctober 27, 2025
Destination: Madrid
Overall satisfied, the receptionist was enthusiastic and responsible, but the rental location was quite hard to find and I had to circle around several times.
View moreOctober 25, 2025
Destination: Madrid
Very comfortable, a perfect car rental experience.
View moreOctober 24, 2025
Destination: Sevilla
Very satisfied
View moreOctober 24, 2025
Destination: Barcelona
Pretty good.
View moreOctober 22, 2025
Destination: Madrid
There wasn't much of a queue. We were unfamiliar with hybrid vehicles, but the staff provided patient and detailed explanations. The only downside was that the car's screen initially couldn't connect to the phone for mirroring, which made driving a bit inconvenient. Later, the car system automatically connected to the phone, and the trip went smoothly.
View moreOctober 21, 2025
Destination: Cordoba
Fast and quite good
View moreOctober 21, 2025
Destination: Mallorca
The service was very enthusiastic and excellent.
View moreOctober 20, 2025
Destination: Palma De Mallorca
The directions at the airport were clear. This was my first time renting a car abroad since the pandemic, and I forgot some of the European processes, which made me spend quite a while at the counter discussing things. For instance, I bought insurance on the platform but still had to pay a deposit (this is just a regular car rental deposit to cover fines or penalties, if any). Additionally, there was a fuel tank deposit, which is refundable as long as you return the car with a full tank; it's just another form of security. QEEQ remains as reliable as ever, offering clear instructions and being as convenient and efficient as it was before the pandemic. I chose a leading local rental company instead of a global one, and the service was very convenient.
View moreOctober 20, 2025
Destination: Malaga
I chose a large rental company for peace of mind after seeing many negative reviews about smaller ones.
View moreOctober 20, 2025
Destination: Madrid
The car rental company is pretty good overall, but they suggest you buy insurance or upgrade the vehicle to make you spend more money. Just ignore them and everything else is fine.
View moreOctober 18, 2025
Destination: Barcelona
They promoted the insurance a bit, but the cost was much higher than QEEQ. The car was in excellent condition and the price was reasonable.
View moreOctober 18, 2025
Destination: Madrid
Extremely satisfied! The store staff was both handsome and kind! They provided a locally-made Spanish car with great performance, almost brand new.
View moreOctober 18, 2025
Destination: Barcelona
Renting a car was easy, the service was excellent, the staff spoke good English, and returning the car was hassle-free.
View moreOctober 18, 2025
Destination: Granada
Good, no trouble encountered.
View moreOctober 17, 2025
Destination: Barcelona
Overall, the car rental experience was good. Unlike in Italy, they didn’t nitpick excessively. However, the back seat of the car was a bit loose, which affected the riding experience.
View moreOctober 16, 2025
Destination: Madrid
The staff were patient, even though my English isn't good, they patiently communicated with translation software. However, the phone at the pickup store couldn't be reached.
View moreOctober 15, 2025
Destination: Valencia
Thumbs up for the Madrid drop-off location.
View moreOctober 15, 2025
Destination: Madrid
Very satisfied.
View moreOctober 15, 2025
Destination: Madrid
Overall, the car pickup process was convenient. Since no claims occurred, I am not familiar with other service aspects. The car space was decent, and the trunk was quite spacious.
View moreOctober 14, 2025
Destination: Madrid
Overall satisfied, the car is in good condition.
View moreOctober 14, 2025
Destination: Santiago De Compostela
Very satisfied. The car was in excellent condition, a Jeep SUV model. We drove from Santiago on a one-day road trip to the end of the world. Started at 8 AM and returned around 3 PM to drop off the car. The location was right next to the train and bus stations, so we could directly take the bus to Porto afterward.
View moreOctober 13, 2025
Destination: Madrid
It's a decent big company. However, this was my first time in Spain, and I noticed there was an extra charge for upgrading to a hybrid vehicle due to emission regulations. But in reality, it wasn't necessary at all.
View moreOctober 12, 2025
Destination: Barcelona
The entire process was very smooth and enjoyable. It was a very pleasant car rental experience.
View moreOctober 12, 2025
Destination: Mallorca
When returning the car, we passed by a gas station about 10 kilometers from the rental location and filled up the tank. Upon arrival, we were informed that fuel refills must be done within 5 kilometers of the store. They asked us to refill it nearby, but it only cost an additional 1 euro to top it off... Unbelievable! This is the first time we’ve encountered such strict rules. The worst part was the time wasted, as we were heading to the airport after returning the car.
View moreOctober 10, 2025
Destination: Barcelona
Excellent
View moreOctober 10, 2025
Destination: Valencia
5 stars, Mercedes-Benz, excellent service.
View moreOctober 10, 2025
Destination: Barcelona
Went in the afternoon, and the staff at Sants station handled everything very quickly.
View moreOctober 9, 2025
Destination: Madrid
Overall, it was a good experience.
View moreOctober 9, 2025
Destination: Barcelona
I originally booked an Alfa Tonale from Arrow, but they gave me a relatively new Toyota Raize instead. It only had 6,000 kilometers on it and was a plug-in hybrid, which was quite nice. The car was spacious as well. Since I purchased full insurance, the return process was very smooth—they just checked if the tank was full, and that was it. The deposit was refunded quickly; I received the money the next day. The only downside was that both pickup and drop-off were in the underground parking lot on B4 next to the store. The sharp turns there really tested my driving skills. When returning the car, the staff inspected it at the roadside near the store and asked me to drive it back down before coming up again.
View moreOctober 7, 2025
Destination: Palma De Mallorca
It's okay, but the wait time for the airport shuttle bus was quite long. It's best to allow an extra 20 minutes.
View moreOctober 7, 2025
Destination: Madrid
The car rental office is just across the road from the terminal. Picking up and returning the car was very convenient and fast. Getting a nearly new Mercedes-Benz van with under 10,000 kilometers was an amazing surprise.
View moreOctober 7, 2025
Destination: Madrid
You need to take a number first.
View moreOctober 7, 2025
Destination: Mallorca
The queue was incredibly long. This was the first time I encountered a 30-minute wait for picking up a rental car, probably because the price was cheap. RecordGO had over ten service counters and eight self-service machines, yet the wait was still very long! There were two types of deposits: 1. €129 fuel deposit, 2. €1200 insurance deposit. The process was relatively smooth overall. Right before returning the car, I refueled until the pump clicked at the nearest gas station to the airport, then drove about 1-2 km to return the car. However, the staff said the tank was not full??? I was confused and explained that I had only driven 1-2 km, and the staff replied, 'OK, no problem, it's fine!' But the next day, €69 was deducted from the fuel deposit, and I only got back about half of it! Absolutely ridiculous!
View moreOctober 6, 2025
Destination: Madrid
The car had two issues: 1. Incorrect warning about low tire pressure. 2. Oil wasn't checked, resulting in being forced to add oil halfway through the trip.
View moreOctober 6, 2025
Destination: Madrid
Easy booking process and quick return.
View moreOctober 5, 2025
Destination: Sevilla
The service was excellent and very friendly.
View moreOctober 5, 2025
Destination: Sevilla
CENTAURO at Seville Train Station is easy to locate, and both pick-up and drop-off are very convenient. I selected the basic package online and upgraded to full insurance at the store. The staff only charged a fuel deposit, so I didn't need to pay a vehicle deposit. There's a gas station right across from the car rental, making it convenient to return the car with a full tank. The fuel deposit was refunded by the third day after returning the car, which was quite efficient. I rented the car for just one day to travel between Seville and Granada, and the rental company had no mileage restrictions for single-day rentals. This made driving more flexible than using public transportation, and the overall cost was advantageous as well.
View moreOctober 5, 2025
Destination: Mallorca
The platform included full insurance, but during car pickup, they required us to purchase another full insurance before we could take the car. We were told that without it, any damage would incur a 1250 Euro charge. It seems like the platform and the rental company didn't coordinate well, which wasted a lot of my time. There was already a queue during pickup. Both pickup and return locations were fairly easy to find; just follow the signs. Since the Volkswagen we booked was out of stock, the rental company upgraded our car. The staff member was really very nice. The car had screen mirroring and a reverse camera. Be sure to check the fuel type while refueling. Turns out this was an X1 diesel version.
View moreOctober 5, 2025
Destination: Malaga
We were given a car of the same type, and the seats were adjustable. All six of us were quite comfortable, and there was enough space for our luggage.
View moreOctober 3, 2025
Destination: Sevilla
I asked if insurance was necessary, and after saying it wasn't, they didn't mention it again.
View moreOctober 3, 2025
Destination: Barcelona
The overall process was quick and convenient.
View moreOctober 2, 2025
Destination: Barcelona
The staff assisting us was very kind and patient. In the end, we purchased insurance and received half a tank of fuel as a bonus.
View more