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Last updated on: November 6, 2025
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107Rental Locations
30Airport Locations
Map View of Car Rental Locations in Madrid
Europcar
8.3/10
Hertz
7.9/10
Record Go
8.0/10
Alamo
7.9/10
Enterprise
8.2/10
Avis
8.0/10
Budget
7.9/10
Centauro
7.9/10
Shouqizuche
8.2/10
DRIVALIA
10.0/10
CLICK RENT
7.0/10
OK Mobility
7.0/10
Alquicoche
2.0/10
GOLDCAR
6.3/10
National
8.5/10
Keddy by Europcar
7.7/10
GREEN MOTION
2.0/10
Firefly
8.3/10
AMIGO AUTOS
4.0/10
Dollar
8.7/10
ACE
6.9/10
SOLO
6.4/10
Rhodium
8.7/10
Thrifty
8.8/10
Interrent
5.0/10
KING RENT
10.0/10
autoclick
9.0/10
DICKMANNS
2.0/10
ATESA
9.6/10
Reviewed: October 30, 2025
At Madrid Airport, all the car rental companies are located together, but both when picking up and dropping off the car, only the Europcar counter had a crowd, while the other counters had barely anyone. This really shows how good their car conditions and service are. When picking up the car, the counter was staffed by a lovely lady who spoke excellent English and was incredibly patient. She helped us choose the right car based on our needs and even recommended a car that had only 4,000 kilometers on it. Although we upgraded the car on site and paid extra, the overall service experience was amazing and definitely worth recommending.
Reviewed: October 30, 2025
Absolutely satisfied. The guy who assisted me was really helpful. Big thanks to him!
Reviewed: October 28, 2025
To be objective, Europcar doesn't actually have mini models. I checked their parking lot thoroughly for both pickup and drop-off.
Reviewed: October 27, 2025
The service attitude was clear, and the explanation was detailed. Please note that the full insurance purchased on QEEQ has a 5000-euro deductible. To reduce it to zero, you need to purchase additional coverage directly at the car rental company.
Reviewed: October 25, 2025
Very comfortable, a perfect car rental experience.
Reviewed: October 29, 2025
This is my second time renting a car here, so I'm familiar with the process. The only downside is that the exit route is a bit complicated.
Reviewed: July 17, 2025
Very satisfied, but requires a credit card to rent the same model.
Reviewed: October 20, 2025
The car rental company is pretty good overall, but they suggest you buy insurance or upgrade the vehicle to make you spend more money. Just ignore them and everything else is fine.
Reviewed: October 15, 2025
Overall, the car pickup process was convenient. Since no claims occurred, I am not familiar with other service aspects. The car space was decent, and the trunk was quite spacious.
Reviewed: October 14, 2025
Overall satisfied, the car is in good condition.
Reviewed: September 19, 2025
Our travel companions booked a Volvo XC60 just like us, but through another well-known travel website. Both were picked up from ALAMO car rental. We ended up with a new BMW X3 showing just over 6,000 km, while they got an older model Peugeot 5008 showing over 130,000 km. The difference is clear, and I think this showcases QEEQ's advantage.
Reviewed: September 14, 2025
The rental process was well-organized, the staff were very friendly, answered questions patiently, and there were no upselling attempts. Very satisfied.
Reviewed: October 18, 2025
Extremely satisfied! The store staff was both handsome and kind! They provided a locally-made Spanish car with great performance, almost brand new.
Reviewed: September 7, 2025
Very satisfied with the car rental service, it made my trip efficient, convenient, and comfortable.
Reviewed: August 12, 2025
It's located inside the airport, which is quite convenient.
Reviewed: October 16, 2025
The staff were patient, even though my English isn't good, they patiently communicated with translation software. However, the phone at the pickup store couldn't be reached.
Reviewed: September 24, 2025
The car rental service was convenient and fast, very nice experience!
Reviewed: September 6, 2025
Everything else was fine, but the actual car model provided was different from the one booked, which caused issues fitting the luggage. Make sure to choose the right car model carefully.
Reviewed: July 21, 2025
During holidays, there are many people renting cars, and it took an hour to get the car.
Reviewed: October 7, 2025
The car rental office is just across the road from the terminal. Picking up and returning the car was very convenient and fast. Getting a nearly new Mercedes-Benz van with under 10,000 kilometers was an amazing surprise.
Reviewed: September 3, 2025
The staff completed the damage assessment on the spot. The bill was not very clear, but consulting through QEEQ basically met my expectations.
Reviewed: August 5, 2025
Reliable and trustworthy as they are a big company.
Reviewed: January 8, 2019
The police here do not recognize international driving licenses, but the car rental company will still rent you a car and explain everything patiently. Make sure to have the necessary number of credit cards; if you don't have enough, they can switch the car for you.
Reviewed: September 18, 2025
This company requires an additional deposit for fuel, which will be refunded if the car is returned with a full tank. There's a QR code for check-in at the entrance; it’s recommended to upload your identification information while waiting to speed up the pick-up process.
Reviewed: August 29, 2025
The airport shuttle had a long queue on the day of pickup, but the shuttle driver provided a number and the counter would call the numbers in advance, so it was fairly quick.
Reviewed: July 19, 2025
The actual rental company is Europcar, a well-known large company with professional and reliable service.
Reviewed: November 6, 2024
The location is easy to find, the service was satisfactory, and they upgraded the car model for free. It's a trustworthy rental company.
Reviewed: October 9, 2024
Very satisfied overall, but you might need to wait a bit during busy hours since the car rental location gets crowded. (Compared to back home, the staff here work at a slower pace, which is normal in Europe. Maybe we're just too fast!)
Reviewed: April 6, 2025
Exceeded expectations with professional and friendly service, and a very clean and well-prepared vehicle. Make sure to provide your flight number, as the store will arrange to pick you up.
Reviewed: July 23, 2025
There is a shuttle bus, about 10 minutes to the car rental shop. The vehicle had 12,000 km on it and was great to drive. However, I don't recommend using Google Maps for navigation as the ramp directions after freeway exits are very confusing.
Reviewed: April 23, 2025
1200 euros were frozen, not sure if it has been refunded.
Reviewed: September 30, 2024
Got upgraded to a larger car without additional charges.
Reviewed: November 5, 2024
Pretty ok company. Prices went up, and if you dont take insurance, ensure you get ALL the damages, they never include them all ....
Reviewed: September 6, 2024
Check-in staff pushes you to buy the insurance, which is very odd. and return vehicle car was very picky like he was going to buy the car!!!
Reviewed: October 19, 2024
The car rental company was very professional and thorough. They carefully explained every detail and quickly processed the return. The deposit was refunded immediately after the inspection.
Reviewed: July 15, 2024
Very satisfied, the car return inspection was completed in just two to three minutes.
Reviewed: February 27, 2025
The service attitude is very good, but they do try to sell insurance.
Reviewed: August 8, 2024
Overall it's fine. The car's condition is average, and the air conditioning cools down too slowly.
Reviewed: December 16, 2023
Firefly staff are great, decent fleet of cars I'm happy doing business with them!
Reviewed: September 29, 2019
Was very busy at the counter so we had to wait for a bit. Nothing special. As always they tried to sell upgrades for insurance and car models, also nothing special. No problems at all with the check in procedure.
Reviewed: September 24, 2019
The counter staff were very helpful on arrival and departure. The car was excellent and reliable. A perfect rental !
Reviewed: September 2, 2019
sadly firefly staff would not accept that i had my own insurance and quoted '' not with firefly you haven't!' 'she then insisted I buy more! Hidden within the fuel options! She was Kurt with her responses and not at all accommodating. For this reason I would never use or recommend firefly again. I have added proof of the extra excess/service charges below
Reviewed: June 11, 2019
The car was great, it was the counter service that was poor - actually, I never was serviced by the Dollar agent (he never showed up) but the Thrifty agents helped me!!!!
Reviewed: May 25, 2019
We were up sold from a mid size to a larger car in Madrid. The car was good but too large to drive around the narrow streets of towns in southern Spain.
Reviewed: October 17, 2015
The signage is too small and hidden. It's actually on the -1 floor of the car rental shop at Barcelona T4 airport, with a Hertz sign, making it hard to find. When asked, they said it’s Dollar. English communication was fine, but the Spanish accent is heavy, so you need to listen carefully. Overall, it was good. The car was nice and came with an English-speaking GPS.
Reviewed: January 8, 2020
The guy over the counter tried to charge me 30 euros saying that I took a fast track number to avoid the queue after waiting for 1 hour! They also charged me a called 16 euros premium fee, the car was dirty and dented, the counter guy didn’t give me the right directions to get to the car, he was rude and unpleasant, if possible avoid Goldar Rhodium ACE and intercar they are all the same group and their customer service is really bad they try to rip you off all the time.
Reviewed: November 23, 2019
It's a scam with the "extras", I've been charged an extra 150 euros for cleaning fees but the vehicle was in good condition when we returned it.
Reviewed: October 1, 2019
Perfect communications via whatsapp. Great service.
Reviewed: June 10, 2019
SOLO brought our vehicle to terminal. Leaving car we just drove to departures lane and their representative was waitin gfor us-- no parking or driving to parkin house at all-- GREAT
Reviewed: September 25, 2019
Worst experience ever renting a car. Rhodium is a US company with exactly 0 cars of it's own. They use GoldCar to supply customers with vehicles. Unbelievable and completely unavoidable hidden costs. Airport surcharge, not communicated in original booking price as all other legal and ethical companies communicate. You have to choose one of their insurances, this means that if you have credit card benefit covering rentals that's null and void and you need to pay for theirs. The staff do their best, but they work for an unethical company and have the huge challenge of convincing you the misinformation and lies the company policies include are standard and should have been expected...wouldn't want their job. If you have any sense avoid Rhodium or Gold Car who services them for that matter.
Reviewed: October 30, 2025
I rented a car from Hertz for my trip through Spain and Portugal, covering over 3000 kilometers, and I was very satisfied. At first, I couldn’t find a document due to my own mistake, and I thought the rental company hadn’t provided it. However, the customer service team was incredibly patient and communicated with me via email until the issue was resolved. Once I found the document, they responded promptly to clear up the misunderstanding. I really appreciate their help! Picking up and returning the car was super convenient. The car itself was in great condition and had a navigation system that would even remind you when it’s time to signal or change lanes. It would also suggest taking a coffee break if needed.
Reviewed: October 27, 2025
Overall satisfied, the receptionist was enthusiastic and responsible, but the rental location was quite hard to find and I had to circle around several times.
Reviewed: October 6, 2025
The car had two issues: 1. Incorrect warning about low tire pressure. 2. Oil wasn't checked, resulting in being forced to add oil halfway through the trip.
Reviewed: August 18, 2019
I wish pick up was faster bc I have 3small children but they did the best they could so they say.
Reviewed: July 17, 2019
Better sign indicating where Thrifty counters are, only Hertz signs. Both at pick-up and drop-off points same problem
Reviewed: April 11, 2019
Really helpful staff, gave me the model I wanted. Easy process and great service.
Reviewed: June 14, 2019
The instructions said the office was opposite check in desks 165-170, there are no offices there. Got sent here there and everywhere by staff at Madrid airport and eventually found the office on a different floor! Mentioned this to the man on the counter and he just shrugged and said they knew it was wrong! He was very rude, in a bad mood, unhelpful, not at all friendly, very pushy trying to sell me insurance I already had and told me they were blocking one amount from my card and then blocked more. He also lied to me, telling me the amount would be blocked for 30 days, trying again to get me to sign for the insurance. When I returned the car they confirmed the balance would be unblocked within 2-3 days!
Reviewed: February 23, 2018
Pick-up was very convenient, and the rental company provided great service.
Reviewed: February 7, 2014
The service was excellent, and the guidance was very detailed.
Reviewed: December 4, 2013
The service attitude was good and quite attentive. However, the deposit is taken as a charge rather than a hold, resulting in a fee, albeit only 6 USD.
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In terminal
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