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Last updated on: April 30, 2025
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98Rental Locations
28Airport Locations
Map View of Car Rental Locations in Madrid
Europcar
8.2/10
CLICK RENT
6.9/10
Centauro
7.9/10
Enterprise
8.1/10
Alamo
7.6/10
DRIVALIA
10.0/10
AVIS
7.8/10
Record Go
7.9/10
Budget
7.8/10
Hertz
7.7/10
National
8.5/10
OK Mobility
6.9/10
Keddy by Europcar
7.5/10
GREEN MOTION
2.0/10
Shouqizuche
8.2/10
GOLDCAR
6.3/10
Firefly
8.3/10
Leasys
10.0/10
Thrifty
8.8/10
AMIGO AUTOS
4.0/10
Dollar
8.7/10
ACE
6.9/10
SOLO
6.4/10
Rhodium
8.7/10
Interrent
4.8/10
KING RENT
10.0/10
autoclick
9.0/10
DICKMANNS
2.0/10
ATESA
9.6/10
Reviewed: April 22, 2025
This car rental experience had both surprises and minor inconveniences. Initially, a Volkswagen T-Roc was booked, but we ended up with a brand-new Nissan Qashqai, which was in excellent condition, had a clean interior, and offered a smooth driving experience. However, the Qashqai’s trunk space is indeed limited, making it less suitable for journeys with lots of luggage. The rental company staff were enthusiastic and courteous; the pickup and drop-off process was seamless and efficient, with clear communication throughout. However, the cross-border fee of over 180 euros was unexpectedly high. At pickup, we were recommended to purchase a traffic violation insurance for around 68 euros—though slightly surprising, we accepted it for extra peace of mind. The trip is completed without receiving any violation notices so far, and we hope everything remains smooth. Overall, the experience was average, suitable for travelers who aren't picky about car models and value convenient service.
Reviewed: April 23, 2025
1200 euros were frozen, not sure if it has been refunded.
Reviewed: March 13, 2025
Don't be fooled by the initially cheap price. I wanted to rent a Golf, but they said they only had a Ford of the same class. There’s an additional charge of 0.5 euros per km if you exceed 1000 km. I recommend calculating the costs carefully before deciding whether to rent. I opted for full insurance upon arrival, which cost 94 euros. The deposit was reduced from 1200 to 200 euros. Overall, the experience was quite unpleasant—lacking transparency. Picking up the car was also troublesome, as I had to take a shuttle to another hotel, which added at least an hour to the process.
Reviewed: July 24, 2024
The car was very new and the price was great value.
Reviewed: April 7, 2025
Very satisfied, no upselling, no unnecessary chatter, and excellent service attitude.
Reviewed: November 10, 2024
After entering the store, I scanned the code to get a number. The process was fairly quick. Took some time to find the car, but later a staff member helped locate it.
Reviewed: November 3, 2024
There was a fuel deposit of 134 euros. After refueling the car and returning it, the staff said everything was fine and there were no issues, but the deposit was never refunded.
Reviewed: February 24, 2025
I purchased the platform's full insurance with a discount, and everything went smoothly on-site.
Reviewed: October 7, 2024
Average. The car pickup took a long time; initially, I was given a manual car, and the replacement vehicle hadn't been cleaned. The sunroof sunshade was missing, but luckily, it wasn't summer. Returning the car was smooth, and they didn't push for insurance sales.
Reviewed: April 12, 2025
They told me Jeep Renegade would be my car and even misled me by saying the police would fine me if they saw luggage inside the car.
Reviewed: March 7, 2025
Completely unresponsive to emergencies; took the money but failed to provide the car.
Reviewed: February 5, 2025
I booked a V-Class but was given an old Vito instead. The oil warning light came on several times, the tire pressure was unstable and kept alarming, and the seats were dirty. Aside from the driver's seat backrest angle being adjustable, nothing else could be moved. The comfort level was extremely poor!
Reviewed: April 6, 2025
Exceeded expectations with professional and friendly service, and a very clean and well-prepared vehicle. Make sure to provide your flight number, as the store will arrange to pick you up.
Reviewed: April 7, 2025
The service was very satisfactory, the staff was very friendly, and the pick-up and drop-off process was extremely convenient, located at the ground parking lot of Terminal 1 at the airport, less than 100 meters from the airport exit. Large companies provide excellent service and a quick, easy experience.
Reviewed: February 13, 2025
After picking up the car in Madrid, we drove directly to Toledo. Halfway through, a tire alarm went off and there was no way to address it on the highway. We had to keep driving to our destination. Upon checking, we found the front left tire was slightly deflated. We immediately went to the AVIS branch in Toledo, but the location provided by the rental platform and the GPS didn’t have a store—it seems the branch had already closed. With no other options, we spent half a day looking for a repair shop but couldn’t find one. Ultimately, we used an air pump station to fill the tire and monitored the situation. Later, we discovered the tire had a slow leak, triggering the alarm every three days. Although it didn’t compromise safety and Spain offers convenient free air pump facilities at gas stations, this issue still wasted a lot of our time to enjoy our trip.
Reviewed: February 16, 2025
Extremely poor service. They didn't provide the same group vehicle as promised. The car was in terrible condition; as soon as I drove onto the highway, the car had insufficient power, the engine warning light turned on, and it stalled while going uphill. There was no roadside assistance after business hours, and I was left in the dark to find a place to wait on my own.
Reviewed: February 11, 2025
The service was enthusiastic and proactive, but the provided car was in poor condition. It took an hour and a half to pick up the car, and there were more damages on the vehicle than recorded by the company. The right rearview mirror's turn signal was broken and exposed, forcing me to switch to another car. The replacement car also had several unrecorded damages. The pickup experience was very unpleasant.
Reviewed: April 4, 2025
When I arrived at the store, I was informed that I needed two credit cards under my name. Since I only brought one, I was forced to pay an additional 20 euros in rental fees.
Reviewed: March 2, 2025
The service was satisfactory, and I felt reassured after purchasing full insurance.
Reviewed: February 6, 2025
The store was easy to locate. They tried to upsell a lot of extras like roadside assistance, but these could be declined. Vehicle maintenance was poor—after driving less than 200 kilometers, the AD Blue warning light came on in the diesel car.
Reviewed: November 19, 2024
Terrible experience. The headlights did not work, and the engine noise was as loud as a tractor. By the third day after picking up the car, it became unbearable. I called to request a replacement vehicle but couldn't get in touch with BUDGET. Even using a local phone to contact roadside assistance, no one answered. I have no idea how this company got a 9.2 rating. When I returned the car at 4:30 pm, which is still within working hours, no staff were around. Budget was extremely disappointing.
Reviewed: October 15, 2024
No hard sell on insurance, and the staff had a great attitude.
Reviewed: January 8, 2019
The police here do not recognize international driving licenses, but the car rental company will still rent you a car and explain everything patiently. Make sure to have the necessary number of credit cards; if you don't have enough, they can switch the car for you.
Reviewed: March 24, 2025
The vehicle was very new, and both pick-up and drop-off were extremely convenient.
Reviewed: March 20, 2025
Well-known brand, upgraded to a larger car during pickup.
Reviewed: February 8, 2025
I scheduled a car pickup for 1:30 PM, but due to the large crowds during the Spring Festival, after completing the paperwork, the car was still not ready. I ended up waiting for over an hour and finally got the car close to 3 PM.
Reviewed: February 4, 2025
The rental car was excellent, compact enough to navigate narrow roads, and had great power.
Reviewed: March 11, 2025
This experience serves as a serious warning to everyone planning to rent a car in Europe.
First of all, the car I reserved was completely different from the one I was given, and the difference was significant. The rental company claimed that the given vehicle was the only one available. Since we were rushing to keep to our itinerary, we didn't argue much. The most outrageous part was that the car we received was actually broken. Initially, when shifting into first gear, the car reversed instead of moving forward. We thought it was just us being unfamiliar with the car's operation, so we didn't pay much attention. However, the issue persisted for about ten minutes. Later, as we were driving towards the parking lot exit, the car completely stalled on an uphill slope and even started smoking. The rental company insisted that the damage was our fault. When the car was handed to us, the fuel level was already close to empty, making it seem like this was a trick being used repeatedly. They directly charged €1500 from my credit card. Now, I’ve filed a complaint and it's already been over a month and a half without any progress. There are many details I won’t elaborate on, but overall, it was a terrible experience. It seriously ruined our travel plans for the day. Not only were we delayed, but we lost over €1500 for a car that didn’t even leave the parking lot. On top of that, they refused to refund the fee for that day’s rental. Honestly, the whole ordeal felt sickening, like eating something disgusting.
Reviewed: October 19, 2024
The car rental company was very professional and thorough. They carefully explained every detail and quickly processed the return. The deposit was refunded immediately after the inspection.
Reviewed: July 15, 2024
Very satisfied, the car return inspection was completed in just two to three minutes.
Reviewed: October 5, 2024
In Spain, a credit card under my name is required to rent a car, which left me without a car for my entire stay in Spain.
Reviewed: September 30, 2024
Got upgraded to a larger car without additional charges.
Reviewed: September 30, 2024
Quick pickup and return, no sales pressure, courteous staff.
Reviewed: February 27, 2025
The service attitude is very good, but they do try to sell insurance.
Reviewed: August 9, 2024
I rented a Polo, but the rental company gave me an old, beat-up Toyota. The car showed a tire pressure warning after just one day, and I had to exchange it in another city, which caused great inconvenience to my trip. During the car return, an attendant, who seemed to be Indian, inspected the car with a flashlight, nitpicking every little thing. They blamed some scratches on me even though they weren't my fault. Since I swapped the car midway and forgot to take photos, I had no choice but to accept their damage assessment. I suspect they were nitpicking because I didn't buy their insurance. On top of that, they charged some €0.5 daily emissions fee, which I find shameless.
Reviewed: August 8, 2024
Overall it's fine. The car's condition is average, and the air conditioning cools down too slowly.
Reviewed: July 26, 2024
Basically satisfied, the service attitude was average.
Reviewed: June 25, 2024
Terrible car, suddenly showed DEF LOW one day, had to spend time fixing it, ruined the whole day's plan.
Reviewed: January 17, 2025
The store is very small, with only one staff member. Since I returned the car early, no one could take me to the airport, so I had to call an Uber myself.
Reviewed: November 6, 2024
The location is easy to find, the service was satisfactory, and they upgraded the car model for free. It's a trustworthy rental company.
Reviewed: October 9, 2024
Very satisfied overall, but you might need to wait a bit during busy hours since the car rental location gets crowded. (Compared to back home, the staff here work at a slower pace, which is normal in Europe. Maybe we're just too fast!)
Reviewed: July 15, 2024
Very satisfied, the staff speaks slowly to communicate with you
Reviewed: June 20, 2024
The service attitude was excellent, especially the staff who inspected the car during return.
Reviewed: November 5, 2024
Pretty ok company. Prices went up, and if you dont take insurance, ensure you get ALL the damages, they never include them all ....
Reviewed: September 6, 2024
Check-in staff pushes you to buy the insurance, which is very odd. and return vehicle car was very picky like he was going to buy the car!!!
Reviewed: July 29, 2024
I had already paid the airport pick-up fee, but even after the rental company's customer service and the airport staff communicated, they still claimed they couldn't see it in the system and charged me a high airport pick-up fee again. They told me that C-marked cars couldn't enter the city center and that if a camera caught me, I would have to pay a hefty fine. They suggested I switch to an Echo-marked car for an additional cost; however, in reality, C-marked cars can enter the designated core areas of the city as long as the car is parked in an underground garage and a photo of the parking ticket is kept for reference. This is completely different from what the rental company staff said. They also threatened that the insurance I bought through the rental platform was useless and that they wouldn't help if anything happened, exaggerating to intimidate me. This was the worst rental car company and staff I encountered in Spain. In the end, I insisted on choosing directly through the rental platform, and the staff looked very displeased and did not give me the car model I booked; they only provided a Peugeot 308 and would not respond to my questions anymore.
Reviewed: June 13, 2024
My reservation was for a petrol car. After giving me the pickup slip, they chased me to the garage to take it back and changed it before handing it back to me. I realized it was an electric car after driving for over 200 kilometers. When I asked in English at the store whether the car was petrol or diesel, the staff acted like they didn't understand, even after I asked several times. I then realized why they pretended not to understand. It's not just about attitude; I could understand their bad attitude after I refused to buy their insurance, but pretending not to understand 'petrol,' 'diesel,' and then changing the car was just dishonest.
Reviewed: December 16, 2023
Firefly staff are great, decent fleet of cars I'm happy doing business with them!
Reviewed: April 14, 2022
Only one person working behind counter when I returned car. There was a lineup, I had to wait about 40 minutes.
Reviewed: September 29, 2019
Was very busy at the counter so we had to wait for a bit. Nothing special. As always they tried to sell upgrades for insurance and car models, also nothing special. No problems at all with the check in procedure.
Reviewed: September 24, 2019
The counter staff were very helpful on arrival and departure. The car was excellent and reliable. A perfect rental !
Reviewed: September 21, 2022
Todo fenomenal. Todo muy bien explicado y el coche en perfectas condiciones. Tanto la recogida como la entrega fueron rápido y con mucha atención y amabilidad por parte del personal.
Reviewed: March 17, 2021
El coche tenía rayones laterales demasiado evidentes, no fue la mejor presentación. Cuando lo tomé expresé que posiblemente iba a demorar en la devolución, que me dijera cuanto tiempo tenía de margen y me dijo que una hora, afortunadamente llegué 40 minutos, y me iban a cobrar un día extra porque sólo eran 29 minutos. Al final lo resolvieron sin cargo.
Reviewed: August 18, 2019
I wish pick up was faster bc I have 3small children but they did the best they could so they say.
Reviewed: July 17, 2019
Better sign indicating where Thrifty counters are, only Hertz signs. Both at pick-up and drop-off points same problem
Reviewed: April 11, 2019
Really helpful staff, gave me the model I wanted. Easy process and great service.
Reviewed: April 1, 2020
I waited for the company's shuttle at the airport for two hours, but it never showed up. When I called the rental company, they told me that they had stopped their service due to the pandemic. I asked why they didn't inform me beforehand, and they said they had notified Zuzuche. When I inquired with Zuzuche, they were also unaware. It took thirteen days after starting a claim to receive my refund.
Reviewed: June 11, 2019
The car was great, it was the counter service that was poor - actually, I never was serviced by the Dollar agent (he never showed up) but the Thrifty agents helped me!!!!
Reviewed: May 25, 2019
We were up sold from a mid size to a larger car in Madrid. The car was good but too large to drive around the narrow streets of towns in southern Spain.
Reviewed: October 17, 2015
The signage is too small and hidden. It's actually on the -1 floor of the car rental shop at Barcelona T4 airport, with a Hertz sign, making it hard to find. When asked, they said it’s Dollar. English communication was fine, but the Spanish accent is heavy, so you need to listen carefully. Overall, it was good. The car was nice and came with an English-speaking GPS.
Reviewed: January 8, 2020
The guy over the counter tried to charge me 30 euros saying that I took a fast track number to avoid the queue after waiting for 1 hour! They also charged me a called 16 euros premium fee, the car was dirty and dented, the counter guy didn’t give me the right directions to get to the car, he was rude and unpleasant, if possible avoid Goldar Rhodium ACE and intercar they are all the same group and their customer service is really bad they try to rip you off all the time.
Reviewed: November 23, 2019
It's a scam with the "extras", I've been charged an extra 150 euros for cleaning fees but the vehicle was in good condition when we returned it.
Reviewed: November 2, 2019
Hacen lo posible para venderte seguros adicionales, te meten miedo sobre costos adicionales.
Reviewed: October 1, 2019
Perfect communications via whatsapp. Great service.
Reviewed: June 10, 2019
SOLO brought our vehicle to terminal. Leaving car we just drove to departures lane and their representative was waitin gfor us-- no parking or driving to parkin house at all-- GREAT
Reviewed: February 26, 2019
There was no shop, just a car handover at the roadside. When giving the car, they didn't check anything, but during return, they nitpicked everything. Luckily, I took photos in advance. The car was in terrible condition!
Reviewed: September 25, 2019
Worst experience ever renting a car. Rhodium is a US company with exactly 0 cars of it's own. They use GoldCar to supply customers with vehicles. Unbelievable and completely unavoidable hidden costs. Airport surcharge, not communicated in original booking price as all other legal and ethical companies communicate. You have to choose one of their insurances, this means that if you have credit card benefit covering rentals that's null and void and you need to pay for theirs. The staff do their best, but they work for an unethical company and have the huge challenge of convincing you the misinformation and lies the company policies include are standard and should have been expected...wouldn't want their job. If you have any sense avoid Rhodium or Gold Car who services them for that matter.
Reviewed: June 14, 2019
The instructions said the office was opposite check in desks 165-170, there are no offices there. Got sent here there and everywhere by staff at Madrid airport and eventually found the office on a different floor! Mentioned this to the man on the counter and he just shrugged and said they knew it was wrong! He was very rude, in a bad mood, unhelpful, not at all friendly, very pushy trying to sell me insurance I already had and told me they were blocking one amount from my card and then blocked more. He also lied to me, telling me the amount would be blocked for 30 days, trying again to get me to sign for the insurance. When I returned the car they confirmed the balance would be unblocked within 2-3 days!
Reviewed: February 8, 2017
They kept asking me to pay two deposits of 1000 euros each, which didn't make sense. After further inquiries, I found out that it was for insurance. What kind of insurance costs 2000 euros? The rental order clearly stated it should only be 8 euros. After a long negotiation, they then claimed one deposit was 300 euros and the other 101 euros for fuel coverage. Having been on a 16-hour flight, I was too exhausted to argue. The rental platform didn't reach any agreement with the rental company, and their insurance wasn't recognized. Ultimately, we consumers suffer the losses.
Reviewed: March 24, 2018
The attitude was average. One woman was very rude and kept pushing the emergency roadside assistance insurance, claiming it was a must, even though the car rental insurance already covered it.
Reviewed: February 23, 2018
There is no store at the airport, you need to wait for pickup at gate 130. They said it would take 5 minutes after the call, but I ended up waiting for half an hour.
Reviewed: February 23, 2018
Pick-up was very convenient, and the rental company provided great service.
Reviewed: July 15, 2017
This is a fraudulent company. After paying all the fees on the rental website, we arrived at the rental company and tried to pay with a Visa credit card but were told the payment couldn't be processed. After contacting the rental website, we were told that we had to buy additional insurance to rent the car. When buying the insurance, the Visa card suddenly worked without any need for a chip card. In the end, we had to pay over 70 euros per car.
Reviewed: February 7, 2014
The service was excellent, and the guidance was very detailed.
Reviewed: December 4, 2013
The service attitude was good and quite attentive. However, the deposit is taken as a charge rather than a hold, resulting in a fee, albeit only 6 USD.
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