17 Car Rental Brands in Bilbao, Basque Country, Spain

Reviewed: September 17, 2025

The car is in very good condition.

Reviewed: May 18, 2025

Satisfied

Reviewed: July 2, 2024

Overall service is good

Reviewed: October 29, 2021

It was a very easy process dealing with the staff at record go. They made renting cars easy

Reviewed: August 27, 2025

Great as always, fast and responsible service.

Reviewed: August 6, 2025

The car we booked was not available. We insisted on getting an automatic car, so they upgraded us for free.

Reviewed: August 27, 2018

Like: The car experience was great.
Dislike: When I tried to drop off the car at Gare St-Charles Tgv in Marseille at Wednesday 22 August at about 7.00 pm, the employer at the desk was really rude. He insulted me, he didn't speak English ("You are in France, you should speak French"), and he didn't answer any of my questions. It was really disturbing.

Reviewed: March 8, 2025

Staff were nice, but the condition of the car was truly terrible. I couldn't believe that they gave me a car in such poor condition - so many dents, scratches, and the interior was stained all over. It's a fine service if you're getting a good deal, but I wouldn't pay average prices for their services.

Reviewed: September 18, 2024

Reviewed: February 10, 2020

Everything was normal. All the terms were clearly explained.

Reviewed: December 28, 2019

The car had a low tire from the moment we got it. We were told that it was a configuration problem, but it wasn’t.

Reviewed: June 19, 2024

Picking up and returning the car took around 5-10 minutes. The service attitude was good, and communication in English was possible.

Reviewed: September 20, 2019

Car was fine but the customer service was VERY slow, impersonal and very disorganized at pick up. there was zero customer service and they ended up charging me more then what I signed up for on easyrentcars. awful experience.

Reviewed: September 13, 2019

There were no signs anywhere in the airport to show the pickup location. Once we talked to about 3 different people, they led us in the general direction. The shuttle arrived after about 45 mins. There was only one person at check in (who was also the shuttle driver) so that took another hour before we actually had the car. Ok car rental had given us the wrong address for returning the car so we spent over an hour driving around to find it and made it to the airport about 35 minutes before departure. Extremely stressful in every way and will never book with OK car rental again.

Reviewed: August 21, 2019

The car was great and exactly what we wanted, however, the service was incredibly slow in picking up the car and dropping it off. Paperwork took an extraordinary amount of time, and there were many people waiting in line ahead of us who were also taking a long time to get through their paperwork, so it was not just our problem. We could give the company a higher rating if pickup and dropoff times were reduced drastically. As it was, we spent nearly 2 hours waiting to pick up our car, and it took over an hour to finish the paperwork on dropoff.

Reviewed: August 16, 2019

- The car was nice - Under staffed office at pick up - No indications at the airport where to go for the shuttle transfer service / it appeared to be at departures level, which was not indicated in documents or in the airport - if you don't take the extra insurance they offer ... they give you a car with a hidden problem, that they charge you at drop-off (we argued about it, but it didn't help - we sent a reclamation by e-mail, nog reaction up to date) - the amount they reserve on your credit card is double comparared to the indication at online reservation

Reviewed: May 31, 2024

Very satisfied

Reviewed: June 27, 2019

I booked an Audi or similar. I was given a Ford. They had many Audi’s but the cost of the booking went from €150 to €400 so I took the Ford. When I said that I had booked an Audi, the staff had no solution.

Reviewed: May 13, 2019

We requested an Audi A3 and get a BMW1, so feel we like st out a bit here.

Reviewed: April 15, 2024

Centauro staff at Bilbao Airport was ace! They were friendly and accommodating. Appreciation to the staff who helped us change the setting on the car to English. Super friendly and funny!

Reviewed: July 29, 2022

The car we were given was not the one we ordered, but it was close. Sadly this meant it was slightly smaller, which caused some difficulties, and there were dents on the car when we picked it up. Thankfully these were all known about and we were not charged. Pickup was fast and good and dropoff took no time whatsoever.

Reviewed: August 14, 2019

Quick service, friendly staff. Fast drop off, would recommend.

Reviewed: August 29, 2018

Like: I dealt with Christian (might've been Kristian). He answered all my questions and ensured I was up and running efficiently. Would definitely use again. Thanks

Reviewed: July 22, 2022

Reviewed: September 28, 2019

The service was quite good.

Reviewed: August 23, 2017

Reviewed: June 21, 2017

Bilbao Airport is small, and the parking lot is very close. This was my first time renting a car abroad, and it was quite convenient.

Reviewed: July 25, 2019

Will never use again and will encourage others to do the same. Worst customer service I have ever experienced

Reviewed: February 27, 2019

Reviewed: May 9, 2019

Nothing more than organised criminals. Charged for insurance but was told it was for fuel

Reviewed: September 21, 2018

Dislike: Very long wait to pick up the car.

Reviewed: July 29, 2025

Staff provided detailed explanations, did not push insurance, and we were lucky there was no queue.

Reviewed: July 16, 2025

The service attitude was excellent, but the staff lacked familiarity with the business.

Reviewed: April 26, 2019

We loved our car! It was a higher category than what we book as no smaller cars were available. However service at the desk was awful. The lady tried to make us upgrade our vehicle and ask for about 200 Euros more, without telling us that anyway – also without paying more – we would have had the same vehicle as no other available. She insisted a lot trying to put us off from sticking with our original choice. Extremely annoying and time consuming. She also insisted a lot to make us purchase an insurance that we already had! Not impressed.

Reviewed: April 24, 2019

It took forever to get the car at pick up! The staff didn’t seem to know what they were doing and the staff were totally incompetent. Nearly a 2 hour wait for a car is ridiculous! Would never use again!