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Europcar, Queenstown Airport Car Rental

Europcar 3000+ ratings, 19 reviews

Queenstown, Otago, New Zealand

8.2 / 10 Very good

Europcar - Queenstown Airport Information, Car Rental Instructions & Policies

Address

TERMINAL BUILDING, 9349, QUEENSTOWN, SOUTH ISLAND, NEW ZEALAND

Telephone

+64034425887

Pick-up Instructions

The Europcar - Queenstown Airport car rental location is in terminal

You can walk to the counter of Europcar - Queenstown Airport car rental.

The store is located in the arrival hall of the airport. The car can be returned besides the business hour. Extra pay is required.

Drop-off Instructions

Please return to Rental Car Park at the airport, you will see "Rental Car Return" sign at the entrance. Google map link: https://maps.app.goo.gl/M54PnTBCv2E2ZqdP6

Opening Hours

Days of WeekSundayMondayTuesdayWednesdayThursdayFridaySaturday
Opening hours
08:00 -21:30
08:00 -21:30
08:00 -21:30
08:00 -21:30
08:00 -21:30
08:00 -21:30
08:00 -21:30

Deposit

Deposits are depending on which car type your rental car falls into, and can be paid with credit cards (pre-authorization)
Representative Car ModelsDeposit Amount(approx.)Business Days Required for Refund

Applicable to all car types，incl. Compact，Suv，Economy，Mini and others.

Pack up ^
USD300-500030-60

Accepted Cards

Credit cards issued by the following companies qualify a car rental from this store: Visa, Master

E-voucher

Yes. E-voucher is accepted. Show the digital voucher on your mobile instead of a print-out is good enough.

Age requirements

21 - 80 years old

Young Driver Fee applies at 21 - 24 years old with charge of NZD 18 per day approximately.

Driver's License Requirements

The main driver and any additional drivers must provide a full physical driving licence with no major endorsements. The license should be held for at least 1-2 year(s).

For foreign renters, you need to bring:

Original driving licence + International Driving Permit (IDP)

Please note that an International Driving Permit (IDP) is only a translation. You must present your original driving licence together with the original IDP at the counter — photocopies or scanned copies are not accepted.

Original South Korea Driving License (English version)

An English translation must be provided on the back of the driver's license.

Original driving licence + NZTA Translation

The New Zealand Transport Agency (NZTA), a professional organization, certifies driver's license translations specifically intended for self-driving rental vehicles within the New Zealand. Free online NZTA for Japanese driver's license holders: https://www.qeeq.com/nzta-topic

For local renters, you need to bring:

Full driver's license issued in New Zealand

Additional Extras

To be updated

Cross Border

To be updated

Cross Islands

Conditional:

Towards any New Zealand islands, taking rental cars crossing islands is allowed with certain conditions.
Vehicles cannot travel on ferries. Europcar offers an inter-island service: return the car at one terminal and collect another on the next island. Only one exchange allowed per rental. Contact info@europcar.co.nz at least 5 days before ferry crossing.

Ferry Transportation: Not Allowed

Europcar does not allow to bring the rental vehicle to ferry. You will drop off your car at one port and collect another after crossing to the other island. A minimum of 3 days consecutive rental required in each island (If the minimum length of rental requirement is not met, then the rental will be charged as two separate hires.).

Excess

Third Party Liability Insurance Excess:

AUD 0

Fuel Policy (what does it mean)

Full to Full

Distances to Airports | Railway Stations | Hotels | Other Landmarks

Airports

0.1 mi from Queenstown Airport

Hotels

0.8 mi from DoubleTree by Hilton Queenstown

2.7 mi from Oaks Shores

3.1 mi from Oaks Club Resort

Other Landmarks

3.8 mi from Shotover River

FIND ME A CHEAP RENTAL
Map view of Europcar Store Location
coordinates: -45.0217 168.7395

Pay for Car Rentals with Crypto

In addition to credit and debit cards, you can now pay for online car rentals with cryptocurrency! Bitcoin (BTC), Ethereum (ETH), and Bitcoin Cash (BCH) are accepted. Curious about how long a Bitcoin transaction takes or how to pay with Bitcoin? Read our FAQs for more details.

Location Images

Europcar-Queenstown Airport-9070-store The Rental Desk
Europcar-Queenstown Airport-9070-telegraph The Sign
Guest Reviews

Total points： 8.2 / 10 Very good

  • Vehicle condition: 1.4
  • Vehicle cleanliness: 1.4
  • Spaciousness: 1.2
  • Counter staff: 1.2
  • Pick-up location: 1.2
  • Drop-off location: 1.2
  • Pick-up time: 10-30 mins
  • Drop-off time: 0-10 mins

  • Leeane Zhang

    Queenstown

    8 /10 Very good

    Reviewed: Sunday, November 9, 2025

    When picking up the car at Queenstown Airport a closer to 9pm, we waited for 20+ minutes before being served. The counter lady is a trainee and told us that we have to find the car ourselves as she does not know which bay# the car resides. Also she could not answer some of the questions on card authorisation and insurance which leaves us quite unhappy. We finally found the car we noted that the petrol was not entirely full and it is not upon drop-off that we got told that we have to take a photo to validate such. Without any further info from the trainee, we simply infer that we need to return the car at the same petrol level to when we pick it up. So we filled up the petrol to full tank before we drive out from our final destination to Christchurch airport which took one hour and return the car as it is. During the rental we also notified Europcar that the electric uplift back door malfunction at times. Later we received an invoice from Europcar and got charged additional 86NZD on petrol which left us extremely unsatisfactory about the entire rental experience.
    Read More >

  • Anonymous

    Queenstown

    8 /10 Very good

    Reviewed: Sunday, November 9, 2025

    Great experience
    Read More >

  • Anonymous

    Queenstown

    10 /10 Excellent

    Reviewed: Sunday, November 9, 2025

    Had to upgrade as the booked car wasn't available. But there were no issues and we were happy with the upgrade.
    Read More >

  • H.Immerman

    Queenstown

    7.3 /10 Good

    Reviewed: Sunday, November 9, 2025

    The car was smaller than the one I booked - which was disappointing
    Read More >

  • Evelyn Gallacher

    Queenstown

    10 /10 Excellent

    Reviewed: Sunday, November 9, 2025

    Very convenient and fast, refund was processed quickly even if canceled
    Read More >

  • Lindsay Smollett

    Queenstown

    6 /10 Average

    Reviewed: Sunday, November 9, 2025

    Read More >

  • Gill Christ

    Queenstown

    8 /10 Very good

    Reviewed: Sunday, November 9, 2025

    Generally quite good.
    Read More >

  • Agatha MacDonald

    Queenstown

    6 /10 Average

    Reviewed: Sunday, November 9, 2025

    Read More >

  • York Murray

    Queenstown

    2 /10 Poor

    Reviewed: Sunday, November 9, 2025

    Read More >

  • Merlin Pearson

    Queenstown

    10 /10 Excellent

    Reviewed: Sunday, November 9, 2025

    Very convenient
    Read More >

  • Sarah Whyet

    Queenstown

    10 /10 Excellent

    Reviewed: Sunday, November 9, 2025

    There wasn't much interaction, but picking up the car at the airport was quite convenient.
    Read More >

  • Hermosa Charlotte

    Queenstown

    10 /10 Excellent

    Reviewed: Sunday, November 9, 2025

    The rental car counters at Queenstown Airport are very accommodating. The handover process is simple, you get the keys and head straight to the parking lot to find your car. It’s easy to locate the parking area by following the signs, and each company’s cars are parked in their own sections.
    Read More >

  • Tab Halifax

    Queenstown

    2 /10 Poor

    Reviewed: Sunday, November 9, 2025

    Read More >

  • Willie Emmie

    Queenstown

    10 /10 Excellent

    Reviewed: Sunday, November 9, 2025

    Satisfied
    Read More >

  • Marico Wagner

    Queenstown

    10 /10 Excellent

    Reviewed: Sunday, November 9, 2025

    The car rental company's service was excellent, and the pick-up and drop-off process was very convenient.
    Read More >

  • Jo Carey

    Queenstown

    10 /10 Excellent

    Reviewed: Sunday, November 9, 2025

    Satisfied
    Read More >

  • Avery Morris

    Queenstown

    10 /10 Excellent

    Reviewed: Sunday, November 9, 2025

    The car rental process was very quick and efficient.
    Read More >

  • Gary Tom

    Queenstown

    10 /10 Excellent

    Reviewed: Sunday, November 9, 2025

    Very satisfied, the explanation was clear.
    Read More >

  • Ethel Conan

    Queenstown

    6 /10 Average

    Reviewed: Sunday, November 9, 2025

    Read More >

  • Steward Jenkin(s)

    Queenstown

    10 /10 Excellent

    Reviewed: Sunday, November 9, 2025

    The car was in great condition, it was brand new.
    Read More >

  • Ursula Partridge

    Queenstown

    10 /10 Excellent

    Reviewed: Sunday, November 9, 2025

    Pretty good, quick check-in process, but the car model was changed.
    Read More >

  • Monica Kent

    Queenstown

    10 /10 Excellent

    Reviewed: Sunday, November 9, 2025

    The process was smooth, and the car was in good condition.
    Read More >

  • Tracy Mary

    Queenstown

    10 /10 Excellent

    Reviewed: Sunday, November 9, 2025

    The reserved car was provided without any changes, and the procedures were handled quickly.
    Read More >

  • Adolph Julius

    Queenstown

    4 /10 Average

    Reviewed: Sunday, November 9, 2025

    Read More >

  • Hilary Addison

    Queenstown

    10 /10 Excellent

    Reviewed: Sunday, November 9, 2025

    The car rental service was quite good. I booked a Mitsubishi but got a Haval H6 instead. It's a bit large, but I got used to it and found it quite fuel-efficient.
    Read More >

More Car Rental Brands at Queenstown Airport

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What's the address of the rental location?

TERMINAL BUILDING, 9349, QUEENSTOWN, SOUTH ISLAND, NEW ZEALAND

What is the Telephone Number?

+64034425887

How to Pick up from Branch or Car Park & After Hours Pickup Must-know?

The Europcar - Queenstown Airport car rental location is in terminal

You can walk to the counter of Europcar - Queenstown Airport car rental.

The store is located in the arrival hall of the airport. The car can be returned besides the business hour. Extra pay is required.

How to Return to the Store, Car Park or Key Box & After Hours Return Instructions?

Please return to Rental Car Park at the airport, you will see "Rental Car Return" sign at the entrance. Google map link: https://maps.app.goo.gl/M54PnTBCv2E2ZqdP6

What are the Accepted Cards as Payment Methods for this Car Rental Store?

Can I Pick up Rental Cars with a E-voucher?

Yes. E-voucher is accepted. Show the digital voucher on your mobile instead of a print-out is good enough.

What are the Driver's Age Requirements for this Car Rental Company?

21 - 80 years old

Young Driver Fee applies at 21 - 24 years old with charge of NZD 18 per day approximately.

What are the Driving Licence Requirements to Rent a Car from this Car Rental Store?

The main driver and any additional drivers must provide a full physical driving licence with no major endorsements. The license should be held for at least 1-2 year(s).

  • For foreign renters, you need to bring:

    Original driving licence + International Driving Permit (IDP)

    Please note that an International Driving Permit (IDP) is only a translation. You must present your original driving licence together with the original IDP at the counter — photocopies or scanned copies are not accepted.

    Original South Korea Driving License (English version)

    An English translation must be provided on the back of the driver's license.

    Original driving licence + NZTA Translation

    The New Zealand Transport Agency (NZTA), a professional organization, certifies driver's license translations specifically intended for self-driving rental vehicles within the New Zealand. Free online NZTA for Japanese driver's license holders: https://www.qeeq.com/nzta-topic

  • For local renters, you need to bring:

    Full driver's license issued in New Zealand

Additional Extras

To be updated

What are the Distances to Airports | Railway Stations | Hotels | Other Landmarks from this Store?

  • Airports

    0.1 mi from Queenstown Airport

  • Hotels

    0.8 mi from DoubleTree by Hilton Queenstown

    2.7 mi from Oaks Shores

    3.1 mi from Oaks Club Resort

  • Other Landmarks

    3.8 mi from Shotover River

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