AVIS Car Rental in Miami, FD

Si que me han exigido sacar el paquetes de peajes a un monto medio caro, y luego me han cobrado unos adicionales que nunca me aclararon que era.

JACK at front desk is an authentic thief...he put $500+ of services and extras without my consent...There's an claim filed against him and I'll take it to the court.

Hay pocas personas en el counter al momento de la recogida, y mucha gente en la fila, lo cual demora la retirada.

Overall good. Would’ve been less so had the initial vehicle offered not been exchanged for the model booked. Not only was it dirty, but it was not big enough. That saiid it was exchanged without fuss.

While the car itself met my expectations, my experience at the counter was disappointing. The representative added services like Loss Damage Waiver (LDW) and Additional Liability Insurance (ALI) without my consent or explanation. This resulted in unexpected charges that I only noticed later. Transparency at the counter needs significant improvement to ensure customers are fully informed about what they are signing.

I bought the supplementary comprehensive insurance provided by Zuzuche. At the counter during pickup, they added the car rental company's insurance without even asking, charging over 30 dollars a day. Fortunately, I checked the bill and asked them to cancel it. Although the car was relatively new, it was poorly maintained. The interior wasn't very clean and had a lot of cockroaches. The car roof wasn't sealed properly, and when driving over 60 miles per hour, it made a noise like boiling water.

Just when leaving the city, I got a warning that a tire was underinflated. I had to go and find air before continuing.

Car was fine except for the air loss. Woman at the Miami counter was acting up a bit, which was unnecessary.

They did not use the agreement I had with Zuzuche, instead they presented a long document for me to sign, which included charges different from the rental agreement. They kept urging me to sign quickly while I was in line, otherwise it would be difficult to get the car. This caused me to pay over 100 dollars more.

Forced upselling and very aggressive

I had a charge 24 hours after dropping the car back for ‘TOL’ $168.87. This is apparently a fixed charge toll product which was completely mis represented to me. The car was not ready when I arrived at the desk. I made it clear to the clerk that I would not be using the car in an area of Florida with toll roads except for leaving and returning to the airport. When I queried the toll arrangements she told me it was simply a device in the car which would pay the tolls automatically and would recharge my credit card later with the amounts of the tolls. I rent cars all the time and I stay away from cheaper less reputable operators to avoid the type of practices I encountered on this occasion with Avis/Budget. I did not expect this type of deception and mis-selling from Avis/Budget. My point is when the product was sold to me it was sold under false pretences. Nobody would purchase a product for $168 when they know they will use $8 in tolls. That is not right, and is not what should be happening with a reputable rental company. I visit Florida several times every year for the last 15 years always rent a car and this is the first time it has happened. Normally I get recharged for the tolls I use only. Secondly, the car should be ready at the time it is booked, and thirdly a reputable company should not tell you the car is full at the desk and in the paperwork when it was in actual fact half full when I picked the car up, requiring me to go back to the desk and waste more time during the pick up process. It is the worst rental experience I have ever had in Florida.

Had booked the car for 3 weeks , returned it after 2 weeks as engine was over heating. The process took awhile to sort out very poor service.

The deposit was deducted without sending me the detailed deduction list. I don't know what the charges are for.

Me quieren cobrar un cargo de 149 euros o dolares.

Todo muy bien. Gracias

The rental was smooth and efficient at pick up and drop off, and the staff were helpful. My one issue is an extra charge applied of $152.90 , with a receipt that shows only an apparent fuel shortfall on return of just 0.5 gallons even though the fuel gauge showed over the full point on return. (which I confirmed on return but did not think to photograph).

Leider nicht das Auto erhalten das wir erwartet haben Aber Größe war in Ordnung

The car was fine but both rear tyres were showing very low pressure and there was no water at all in the windscreen washer bottle on pick up. I drove to the nearest garage and filled the windscreen washer bottle and inflated the tyres to the correct pressure

Excelente el personal. Atento y expeditivo. Gracias!

Me cambiaron el auto (Toyota Camrry) por un Mitsubishi Outlander, buen cambio pensando pensando la cantidad de personas y maletas.