CAR RENTAL REVIEWS ON EUROPCAR AT BRISBANE AIRPORT, BNE

Call centre staffed in Philippines - no idea of local operation in Brisbane or vehicles etc... reluctant to transfer to local office. Call centre advised that desk would be open til midnight as my flight was delayed. However internaltional desk was not staffed and had to go all the way to domestic terminal to collect car which added over 60mins. Wish I was told this could happen in advance.

Very good.

There was someone to assist right when we arrived at the airport.

The staff patiently helped us resolve the issue caused by another traveler's translation document.

I booked a Mitsubishi ASX but received a Chery instead, which was still quite new. Although I was initially very dissatisfied, they replied that it was a similar car of the same category. QEEQ mentioned that I could go to Europcar to exchange it, but I decided to keep it since there might not be a similar car available. Chery's model isn't available in my country, and the new car was quite pleasant to drive, making my month in Brisbane enjoyable. Europcar didn't push insurance on me; I requested full coverage myself. It turned out to be the right decision because I scuffed the front left side, and the final settlement didn't cost me anything—it would have been very expensive to repair it myself. The final bill was settled about two weeks after returning the car. Europcar is a big company, very efficient, and the cars are new. Nice.

We were a group of 6, and the trunk had enough space for all our luggage, which included 5 suitcases.

Satisfied

Satisfied

Excellent service at pick up and drop off

No issues at all

The return counter staff had a horrible attitude and I have feedbacked that via Whatsapp to your staff

Amazing platform

Very satisfied, but the processing speed was a bit slow.

The car was far below our expectations!! … and several issues during our rental significantly impacted our trip. Key concerns have listed above.

Procedures were well-organized, but child seat rental was somewhat expensive.

Extremely satisfied

Pick up and drop was quick and easy. Car was new and perfect for our trip, opted for a larger SUV so that we had a bit more comfort and was super happy with the price and glad we made that choice.

Great and meet expectation

Great and meet expectation

Excellent service.

Overall good. Highway tolls are automatically deducted, very convenient.