CAR RENTAL REVIEWS ON ENTERPRISE IN VALENCIA

Very satisfied, easy car pick-up.

I booked a specific Car but when I went to pick it up, They gave me a different Car, which was dirty and had a strong cigaret smell

Everythin ok.

Very satisfied, rented for the second time, and the refund process was very quick and convenient.

Very convenient, satisfied.

Complete reservacion para recoger auto en aeropuerto de Valencia. Recibi llamada de QEEQ indicando que tenia que recoger auto en otra oficina de Enterprise fuera elo aeropuerto. Inconveniente pero fui a local indicado. Cuando llege me indicaron que auto estaba listo en aeropuerto. Tuve que tomar taxi adicional al aeropuerto sin necesidad.

I've been renting with Enterprise for many years and they've always been very professional and well-organized. The Valencia branch is relatively small and shares a location with other rental companies, but the staff there are really friendly and know their stuff. Pick-up was smooth and efficient. When we were driving to Ronda, there was road construction, a lot of loose gravel, and it was already dark, so we ended up having an accident and the car was badly damaged after sliding off the road. Enterprise handled everything afterwards—accident processing, repair claims, and insurance—by the book and coordinated each step really well, and the outcome was very satisfactory. Fortunately no one was hurt and we made it home safely. Just a reminder to everyone: always drive carefully and pay close attention to road conditions.

Very satisfied, smooth communication, and fast service.

Be sure not to buy the insurance recommended by the store. No matter what insurance you purchase on QEEQ, the store will claim you have no coverage. When you pick up the car, they'll tell you about possible scratches and then try to sell you full insurance, scaring you with potential charges up to 6000 euros. The full insurance costs around 20 euros per day, which is more expensive than the car rental. After buying the store's full insurance, they didn't even check the car when returning it. They just took the keys and let me go. I don't know if they would check more thoroughly and cause trouble if I didn't buy the insurance. This time I was misled and bought extra insurance. Next time I'll just buy full insurance on QEEQ, which is much cheaper.