Exceeded my expectations in every way. There was 4miles on the car when I got it. The customer service staff on location was extremely friendly, great to chat to and very helpful. Would recommend based on his interaction alone.
I got an EV, I couldn’t activate the Polstar card. I couldn’t charge the car as I didn’t have a ChargingScotland card. I contacted Hertz and received no reply. I will not use them again.
I was not given the vehicle I booked. I was charged £50 extra per day. The staff told me that 3 seater vehicle is not there for the class of vehicle booked, but the booking was for 3 seater.
About QEEQ:8.0/10
When there were no 3 seater for the class of vehicle I booked, how did the system accepted the bookings?
Hertz is great. I lost my passport, but Hertz was the only company that could rent a car to me, and they were very efficient. I ended up with a Toyota Chev, which is a great car.
The service attitude was acceptable, but the vehicle's condition was not good. The engine oil warning light was on when picking up the car, indicating low oil levels. I had to buy and add oil at a gas station myself. During driving, the wheels often slipped, and the vehicle felt unstable.
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