Speedy and efficient process.

There was no queue at the time, and the staff was very attentive, explaining the procedures clearly.

They didn't provide the original car group. An additional $20 per day, excluding taxes, was required to get the original car group.

Returning the car was very convenient and the service was very nice.

Everything was in English. Thankfully, my husband's English is decent. The instructions were very detailed, but there was still an attempt to sell insurance.

Very satisfied. The staff at the Vancouver counter were very friendly and the process was quick. We originally booked a mid-to-large SUV, a Ford Explorer, but since we were a small group, they recommended a smaller Ford Edge (we could also choose the original category, which was a black GMC, but it was older). The car was very new, only driven for over 6000 kilometers. Returning the car in Calgary was also simple and smooth; after a brief inspection, we received a confirmation slip.