Good

Very crowded, but the car was brand new what exceeded my expectations! Very good experience!

EasyRentCars is my favourite always, the best prices with the best options!

The place is remote. Little cumbersome to pick up and drop off. Staff are business like and not friendly. My car was not given with full tank and I returned it with same level but I expected fuel to be full when I picked up. They don't give the vehicle check list to you so you have no idea what's written on it

The best site for car booking with the best rates. Rarely does any other site match to this site

I spent almost 2 hours at the pick up store. The process to get a car form Routes is so so lengthy and paper based and tiring that in that same time I could file my papers and start running for the Premier of Ontario. I mean its just crazy long process - location is short staffed as well. I still gave 4 star rating just because the person at the counter was courteous though also already frustrated with that kind of paperwork. I could actually see their coffee cup filled and cold - their management has to do something about this crappy situation. There were abt 6 people ahead of me in the queue and still I spent abt 2 hours picking the car.

All well

At pickup I was asked if I had rental insurance and there has been no other car rental company that has ever requested this additional information. I had to call in to my insurance company as I did not have the right paperwork to prove this to the Customer Service Rep. She stated that this requested is on the website but I still have yet to find it and she wasn't able to direct me to that particular request.

Dislike: The transportation to the airport was so late that I missed my flight.