Agency closed when pick up.

It was okay. I arrived in Los Angeles at 11 PM, and when I found the rental office, there were only two counters open. I waited nearly two hours to get the car. However, the process of giving me the car was straightforward, unlike some companies that secretly downgrade you a level. The car was relatively new as well.

Very good.

Pickup and drop-off were very convenient. I bought full insurance through QEEQ, and the rental company didn't push any additional insurance. They were very polite and processed everything quickly.

The car we received was a Nissan Altima. It was a very good car and drove smoothly. It was spacious and sufficient for our family of four. I also found the Hertz staff at the Madison Airport counter very friendly and helpful. Overall a good experience!

It was a good experience, though as a first time user, it took me a while to get familiar with the platform. I do not know what the Price Protector was or what it did. I would have loved to get a lower price on my purchase, of course!

Like: I feel like I got the best price available and the car was great.
Dislike: I wanted to extend the rental and had a very, very hard time getting an agent to answer the phone. After five calls at three different numbers I finally got directed to the weekend agent who helped me-finally!