Brilliant

The car was as expected but the counter staff were not. They tried to push me into extra insurance. Which I didn't need and indicated I could not get the car unless I agreed to the insurance. After I contacted customer service it was resolved. Not what you need after a 12 hour flight and need to make an appointment.

Worked fine.

It was amazing service by Waleed. The way he explained everything that was awesome and helpful. Great service, amazing experience ..

Take long time to pickup cars because the service personnel persuade to upgrade and cross sell insurance. The car also have few scratches on bumper and fenders during my pickup.

They didn't have any SUVs in, so had to make do with what they did have (a skoda!). Was offered a number of upgrades for a cost, which I thought awfully kind of them. They seemed genuinely surprised when I suggested that I should be getting a free upgrade given that they didn't have the car I booked available.