Holiday

The car was fine, it was a VW T-Cross instead of the Audi Q2 I was expecting. It was pretty scuffed up on the exterior, but this was already confirmed by them. The engine was pretty underpowered for the hilly roads in Marbella however. They made an error on calculating my mileage for when I returned the car, which came out to 15 thousand kilometers driven in 5 days! So they sent me an invoice for over 6300 euros in excess kilometers. Obviously I contacted their customer support to dispute this and fix the error but I did not hear back from them for 2 days. I then contacted them by telephone at which points they informed me that the error was already corrected. That was a relief to hear, but then why was I not informed of this correction via email? They will also try to upsell you their insurance package even when you have already purchased full insurance via Qeeq, claiming that only their own insurance is adequate, and if you do not choose it they will pre-charge 1400 euros from your credit card as a security deposit. Pretty ridiculous, but Goldcar is not the only one to do this.

Efficient,courteous and pleasant staff.

Very easy to use. Booked online and received email confirmation and a great price too.

A lot of deposit.

We had an unpleasant experience with Goldcar. After we returned the car they changed (faked) the final contract and charged us extra for KM which we didn't drive.

Counter staff was nice, Car was easy to find, spent about 15min getting the car, Only down side was they wanted me to find what was wrong with the car (felt like i was doing there job) so did a video, photos and also on the sheet, car had quite a few scratches and scrapes that needed to go on the sheet this should all have been done by gold car. Car was average clean.