easy

The company enforced the purchase of full insurance, which I didn't appreciate. It was my first time renting an electric car, and charging it was very inconvenient—sometimes it took several hours to fully charge. Goldcar's customer service was poor. They mentioned free parking for electric cars but only stated that it applied to blue zones when asked, without explaining that you need to display a receipt on the windshield. As a result, I received a fine. I wanted to pay the fine myself, but the rental company charged a €50 management fee first and then told me to handle the payment on my own. Additionally, I accidentally drove into another country for two hours and was charged €105 without prior warning from the rental company. They did not inform me in advance that crossing into other European countries would incur a fee. Rules are strictly enforced abroad, and accidental mistakes are not accommodated.

Je n'ai pas de commentaires particuliers sur GOLDCAR. Toute était correcte.

22€ de frais d'aéroport au moment du retrait de véhicule ! Ce n'était stipulé nulle part au moment de la réservation ! Ce n'est absolument pas tolérable !

goldcar could not seem to recognise easyrentcars and could not find my booking

1 hour queue at the airport desk. Attempted to sell additional insurance Card machine took 3 attempts to take the 1230Euro deposit. Deposit taken twice from our credit card. No reply to any phone calls or e-mails we sent to the Goldcar Fuerta ventura office. Even their head office did not deal with our complaint.