Friendly Staff and efficient pick up/drop off

The staff at the rental company were very patient. Even though I returned the car over ten minutes late, they didn't say anything. I was initially worried there might be issues, but the lady assisting with the car return was very kind.

The car's condition was good, but the process of picking up the car was extremely slow. It took two hours before I got the car, and they insisted on waiting until our scheduled time to start the procedures.

They threatened us with exorbitant charges, stating that even minor paint damage could cost up to 500 euros. They claimed the insurance from the car rental platform couldn't cover it and pushed us to buy their own full insurance for several hundred euros.

Okay

Based on a friend's recommendation, I used the Zuzuche platform to rent a car abroad for the first time and had an awful experience. We arrived at the store on time to pick up the car, but ended up waiting an hour and a half. We were then given a car in terrible condition - the interior was old, the seats and steering wheel were filthy, and it was a manual transmission. It felt more like a farm vehicle, and it was likely a last-minute substitution from the rental company, which was nothing like the Mercedes V-class or similar model we had reserved. The staff said this was the only car available. We reluctantly accepted it after waiting so long to avoid delaying our trip further. I hadn't driven a manual for over 20 years and struggled with it, facing frequent dangerous situations in city traffic. To make matters worse, the return location and phone number provided by Zuzuche were completely wrong, leaving us searching for over an hour. Eventually, the hotel front desk helped us contact the rental company, which wasted half a day. From pickup to the car model to return, it was a terrible experience. This was the worst car rental experience I’ve had abroad, affecting my self-driving experience and delaying my trip. Note: I had to select a car model to submit this review, but there was no option for the actual car I used, so I selected a Volkswagen, which doesn't match what I rented.