Good

Was surprised that the vehicle only had "3/8" tank of gas upon pick up, and we were told to return it at the same level.

I recommend Easyrentcars to people I know. The price drop protector is great, and saved me a few dollars on my Orlando trip. The free cancellation is also very nice.

From the time my plane landed until I was in a car, TWO hors had passed. There was over a 45 minute wait for the shuttle alone. This was a quick trip into and out of Orlando, which made a delay like this totally unacceptable. I also had to call my insurance company to prove that I didn't need their expensive insurance.

The Car ordered was not available but an upgrade was offered at no fee. Cars were clean and new. Did not like that contract had miles per day usage but routes charges .50 per mile over 200 not the contracted amount. Service at routes was less than ideal.

Waited 90 minutes to get car. Workers were rude and made little effort. They didn’t have my vehicle, so had to find me a new one which took additional time.

My only complaint is that we had an early flight. The location was supposed to open at 6:00 am and the shuttle to the airport was supposed to leave at 6:05. They did not even open their gate/door until 6:10. It may not seem like a lot of time, but when you are trying to make a flight, it could potentially make you miss your flight.