Good

Took guy 15 min when he came back w same car without cracked windshield. Ridiculous to reserve a car and be given one with a cracked windshield from one end to the other and back right bumper damaged.

I have mixed feelings about my experience renting a car through the website and location. Online it was not clear that the pick up location is offsite away from the airport. We took a shuttle to the pick up spot and there we experienced the worst pick up process ever. Even though the staff were courteous it was clear they were really understaffed and the process was very inefficient. We spent over two hours waiting to receive our car. However once we did receive our car we were very happy with the vehicle we received and we did not have any problems with it during our trip. Because of our long wait during the pick up, when we dropped the car off we didn’t even wait for the shuttle but chose to take an Uber back to the airport.

The car exceeded my expectations the front desk staff was excellent I would definitely rent again. Did however have to wait 25 minutes to be picked up from the airport when I was told 10 to 15 minutes.

Like: Service staff was great, car upgrade was good, thank god for GPS for finding our way to and from the office location, shuttle driver back to the airport was outstanding
Dislike: confusion on airport pickup, no indication that we had to call for a shuttle. could use more staff at the desk to expedite pickup and dropoff

Like: GREAT CAR
Dislike: TOUGH TO FINE WHERE TO GET SHUTTLE OFFICE WAS OVERWELMED, BUT I TOOK IT IN STRIDE CONSIDERING THE VOLUME AND CLIENTS IN FRONT OF ME.