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Space in vehicle good and made for comfortable travelling. Car dirty on pick up inside and out

Reviewed: Tue, Feb 5, 2019
About Europcar: 6.0 /10
The car was dirty on the outside and windows were very dirty with marks all over them . The body of the car was also marked and dirty. The inside was grubby and dirty and generally unkempt with rubbish still inside from last customer. I raised the concerns and was told two day rental would be discounted from my bill. I have emailed and been told that this was not possible as I’d prepaid,so was told money already taken in the form of additional drivers ! I am not clear how much this is in relation to two days of rental , I am not clear how this money was paid back to my account without a card or pin present, I would Like clarifyication
Full Size Van | KIA Carnival or similar

Relevant Reviews on Europcar BRISBANE AIRPORT

Hale Benson

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Reviewed: Tue, Jul 30, 2024
About Europcar: 8.0 /10
We were a group of 6, and the trunk had enough space for all our luggage, which included 5 suitcases.
About QEEQ: 8.0 /10

Genevieve

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Reviewed: Tue, May 14, 2019
About Europcar: 10.0 /10
Easy pick-up and drop-off procedures, friendly service.
About QEEQ: 10.0 /10

Maxine Commons

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Reviewed: Mon, Jan 1, 2018
About Europcar: 10.0 /10
The counter is right inside Brisbane Airport. You go to the parking lot to pick up the car yourself. When returning the car, you just drop the keys in a box at the counter.
About QEEQ: 10.0 /10

YJ

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Mini Van | Kia Carnival 8 Seats or similar
Reviewed: Wed, Feb 26, 2020
“No stress to move around with a big family with lots of luggages.”
About Europcar: 9.0 /10
The counter was located brisbane internatinal arraival floor with some other hireing car counters. sorrounded by comfy sofas, and some cafes.
About QEEQ: 8.0 /10
Probably I wasn't undertood the terms well. Our arrival was a little bit earlier than we booked, also return late, total 2 hours were exceeded from my booking and been charged on my credit card one day extra.

C.Scott

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Economy | Hyundai Accent or similar
Reviewed: Sun, Jul 22, 2018
“Good”
About Europcar: 8.2 /10
Dislike: Info from Easyrent not clear about passing on the rental to Europcar. Made it confusing when picking up car.

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