Good location for pick up & drop off ; the physical damaged items of the rented car was mentioned in the check out contract as shown in level 1 to 3 but it cannot be defined as shown in the contract.

Good

Booked a Nissan Qashqai or similar, they did not have any cars in this category left (DISAPPOINTING) so they had to upgrade me to the next category which was NOT an upgrade at all, the 7 seater category and I got a DACIA Lodgy more like a work van, car was awful and very used, with many scuffs dents and scrapes. Eventually swopped for a Qashqai at another location a couple of days later as I had booked this car for a few weeks.

Good app good service, feel like the prices are higher now in-comparison to other providers

Car Price is good BUT they CHARGE your credit card the deposit of 1500 euro and not put a HOLD on the amount. Thus the currency exchange loss in credit card conversion back n forth ends up USD80 extra. Refuse to take Debit card. So unless you hv credit card in EUR currency, not recommanded to rent from them.

All was ok, except flight was delayed, we arrived to the counter bit later and had to wait in a queue, as a result of all this we were charged extra 42 euros for late pick up. Really did not think there would be difference before and after 11pm, if there was a charge - 42 euros was a bit steep, and none of this was our fault. So not happy. We were not even aware of it - in T&C it said there might be charge for out of hours - but no details - how much, after what time...

The vehicle was heavily damaged on collection which was reported to Gold Car, after 10-15 minutes of waiting they said they knew and was fine to take, this was not an impression I wanted to drive around with a heavily dented, scratched car, on return I was 30 minutes late dropping the car off due to finding the location, I was charged 52 euros, not happy after my experience.

Good, easy to use.