Good

The local staff provided excellent service, and the customer support team back in the country was very friendly. It was my first time using this app, and I couldn't find a direct contact number for customer service. The car model reserved was different from the one provided upon pickup, which was a minor inconvenience.

車自体のメカニカルな状態は良かったが、内外装が少し汚なかったのが残念でした。 ガソリン満タン貸し/満タン返しの契約でしたが、最初借りた時fuelゲージが8/10くらいになっていて、満タン貸しの状態ではなかったのも残念。

Hertz is a reliable choice

As expected from the top brand, the parking lot is huge. However, not sure why other brands' shuttle buses came several times, but Hertz's hadn't arrived yet. Returning the car was convenient, with staff right there waiting.

The car requested was not available. After a lot of discussion with managers, we were eventually given a cabriolet as originally requested which was good. Then halfway through our hire, the front wheel tyres required replacing. Hertz were very good in authorisation of this but we had to go a hundred mikes out of our way and a different route as originally planned to get new tyres put on. The car should have had new tyres from the beginning. I felt that our safety had been compromised

Price did not drop