Good

Very satisfied

The service from Zuzuche was very good. However, Hertz was quite disappointing. I had already bought insurance when placing the order, and the service staff at Zuzuche also confirmed it when processing the rental. Despite this, they tried to upsell me on fuel, which I declined. My mistake was not carefully reviewing the details when they asked me to sign on the card machine (I thought it was just an additional $250 deposit). When I returned the car, I realized they had added another insurance. I reported this to Zuzuche, who contacted Hertz, but Hertz refused to address the issue citing my signature as consent. Thanks to Zuzuche's customer service for following up. I'm quite disappointed with Hertz; it used to be the largest car rental company. I may avoid choosing it in the future. Additionally, when picking up the car, we followed the directions given by the lady processing the rental but could not find the model I rented. Eventually, we sought help from staff on-site (who were hard to find as there were hardly any), and after getting some vague directions, we finally found several cars of our model and picked the newest one.

The promised car model was not available at pickup. Only small Hyundai models were available, which was disappointing and seemed suspicious. It's rare for none of the five promised models to be available.

Slow queue

Hola Mi experiencia fue muy buena. Todo salió como esperabamos. Gracias

Ellos en Boston nos trataron super. A pesar de no tener un dominio del idioma ambas partes, nos auudaron en todo. Fueron muy pacientes y gentil. Gracias.