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+1-8007618913
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+44-2035140670
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+33-970019487
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+972-23752163
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+49 6107 6353100
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00308 491 0209
From other countries or regions
+1-8007618913
Live chat Email us Service Code: 5979641219
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Miserable agents and faulty car.

Reviewed: Tue, Mar 12, 2019
About Routes: 7.3 /10
I would have to begin EVERY day with stopping for air for one tire. By the end of each day the same tire was flat again. I called to extend my rental, yhr first lady was busy and said she would call me back but she didnt. I called again an hour later anf the second make promises that the price was the same and everything was set. The next day a man calls me and said the car was due nack yesterday and now I have to pay $3 a day extra for thr extension fee.
About QEEQ: 10.0 /10
Economy | Toyota Yaris or similar

Relevant Reviews on Routes Chicago Airport

Raymond Moulton

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Reviewed: Wed, Mar 8, 2023
About Routes: 2.0 /10
I bought insurance online, but when picking up the car, they insisted I buy insurance again. The customer service told me to pay first and they would handle it later, but they never did. I ended up spending a few hundred more for nothing. Very disappointing. I suggest everyone avoid renting from this platform, it's full of pitfalls.

T.Glasgow

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Medium SUV | Nissan Rogue or similar
Reviewed: Fri, Aug 23, 2019
“Facility very congested and not very clean”
About Routes: 8.0 /10
Staff was courteous
About QEEQ: 8.0 /10
Car was car wash cleaned but lots of bugs still on vehicle

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Intermediate | Toyota Corolla or similar
Reviewed: Wed, Jul 10, 2019
“cheap rental company”
About Routes: 6.7 /10
Routes is rather remote from the airport, apart from the rental center where other vendors are. They are a bare bones operation and the first rental company I've encountered that required my insurance policy number in order to rent the car. Service at the counter was incredibly substandard compared to competitors. Fortunately, the car was in ok condition and I didn't run into any problems.
About QEEQ: 10.0 /10

D.Foy

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Economy | Toyota Yaris or similar
Reviewed: Fri, Apr 26, 2019
“Uneventful”
About Routes: 10.0 /10
Picked up 12:30 am after flight delays and staff was still there from airport to location and I was driving away in 30 minutes
About QEEQ: 10.0 /10
Online Cost was extremely competitive

F.DUSHIME

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Intermediate SUV | Nissan Rogue or similar
Reviewed: Fri, Jul 20, 2018
“Will do it again”
About Routes: 10.0 /10
Like: Had a great trip, we had a Wrangler, super comfy ride, enjoyed travelling From Chicago and Indiana and back. We had so much fun!
Dislike: I have no complaints, everything worked as I expected.
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