Almost a perfect score apart from the administration fees.

Very good service.. the car was very safe on patrol... worth it renting with them.. good communication with stuff

In very good price

Very shift people, gave me a big car with terrible cigarette smell then swap that car for big SUV, which is not my use. they push you to get what ever they have regardless of what you have booked. car looks good outside but inside dust and stain/sticky steering wheels, seats, door handle etc.

Friendly staff, helpful. Assigned big sedan instead of mid size SUV (which still in progress of cleaning). Good interior space.

User friendly, easy for booking.

Maybe for AUCars to have a fixed meeting spot for the shuttle. The text just had a number to call. The problem was the heavy accent of the person I called and I called them in the noisey environment of the airport. Maybe in the text nominate the meet spot. The shuttle also needed to be identified maybe two magnetic signs in door of shuttle. Other than that rental was great and staff at AU cars were courteous.