I was sent to a postcode that didn't exist. The number I tried didn't work.

The company arranged a car to pick us up and take us to their office. When we arrived at the airport parking lot after our flight, the car was already full. The driver politely asked us to wait a moment while he dropped off the other passengers and then came back for us. We waited about 40 minutes before the car returned to take us to the rental company. We waited about 10 minutes at the counter and another 10 minutes for the paperwork. The whole process was very courteous.

Very good

It was a swift process for us to pickup the car. It took way lesser time than I expected. Will definitely re-book through dollar again. I got the refund as well very quickly as it had no damages.

I found it way better than booking it through other websites. The app is seamless and the comparative rates definitely helps save on money or either get a better car in our budget. The price drop re-booking also is a really good feature and I did get advantage of it. For me car booking will always be Easycarrents.com

Very cheap but the lack of customer service or even regard for its customers outweighs the price point. It does not cost them to smile and be more informative. The experience started to deteriorate at the airport when I realised they had a pick-up service. I had not opted for it but I showed them the reservation and offered to pay the difference if they would take us to the pick-up location. They refused. At the pick-up location, a lot of time was wasted on people trying to search for proof of address online and in archives. This could very simply be resolved by them announcing to everyone to have their proof ready so that everyone did not have to wait while the people at the counter tried to get the documents and then the next person does the same and the one after that too. The pick-up location does not have any toilets or tea/ coffee facilities or vending machines. It was very crowded with 4 families all waiting for a pick-up.

Quite easy to make the booking. Very flexible arrangements. Cheap top-up insurance to bring excess to zero.

They did not explain how tolls work. I did not know I had driven through tolls till I recevied the toll notice which I paid. I paid the two tolls and the two fines, each being £22, which was the £2 toll and £20 fine. I then received a notice for an admin fee of £42 for each toll notice. They have a duty of care to tell their customer how their tolls work, and if they do have to send the dmin fee, it should not be double the price of the toll and fine put together. I will NEVER hire with Thirfty again... locally or internationally