We will never use Ace car rentals again, it left a very bitter taste in our mouths.

c.phillip

Australia

Reviewed: Fri, Apr 10, 2020

About ACE Rental Cars: 6.0 /10

The puck up went smoothly, and the car was fine, but we will never use ACE car rentals again because at the drop we left the car unattended and we believe a member of staff threw stones at the windscreen and chipped it. It did Not have any chips in when we returned the car, especially directly in front of the drivers face, when it was pointed out as we went back out side the windscreen chips were clearly visible, and I would have noticed these over the 21 day rental, and we were asked if we had photos of the windscreen but why would we take photos of a perfectly good windscreen ??

ACE Rental Cars

Melbourne Airport(MEL)

Melbourne

Australia

Economy | Toyota Corolla Hatchback or similar

21-day rental

Relevant Reviews on ACE Rental Cars Melbourne Airport

King Ford

Australia

1 days rental

ACE Rental Cars

Melbourne Airport(MEL)

Melbourne

Australia

Reviewed: Mon, Feb 19, 2024

About ACE Rental Cars: 10.0 /10

Excellent, but the pick-up process took a bit long.

About QEEQ: 10.0 /10

Australia

6-day rental

Small SUV | Mitsubishi ASX or similar

ACE Rental Cars

Melbourne Airport(MEL)

Melbourne

Australia

Reviewed: Mon, Apr 8, 2024

“Very smooth experience.”

About ACE Rental Cars: 9.0 /10

We got an upgrade to a good diesel 4x4 which was good. The counter staff member (pretty sure it was Denise) was great. The car was pretty dirty but they had some issues with getting cars delivered in time so the staff were managing everyone really well.

About QEEQ: 10.0 /10

Super easy to use and a far superior price to anything else.

Yean kwong Alex tan

Australia

14-day rental

Small SUV | Nissan Qashqai or similar

ACE Rental Cars

Melbourne Airport(MEL)

Melbourne

Australia

Reviewed: Sat, Mar 6, 2021

About ACE Rental Cars: 10.0 /10

No comment

About QEEQ: 10.0 /10

Gayan

Australia

1 days rental

Medium SUV | Toyota RAV4 or similar

ACE Rental Cars

Melbourne Airport(MEL)

Melbourne

Australia

Reviewed: Tue, Oct 15, 2019

“Good”

About ACE Rental Cars: 9.7 /10

Happy with the overall customer service. You might not get the car you order but will get a similar one. At least, leave 30mins to 1 hour for shuttle service time+paperwork.

About QEEQ: 8.0 /10

I asked the easyrentcars to change my dropoff and pickup times as I used the default times mistakenly. I haven't heard from them until now after one week of my trip.