1. The attitude towards orders via Zuzuche is indifferent; 2. Child booster seat was estimated at 30 pounds by Zuzuche, but the actual charge was 70 pounds. Zuzuche can't confirm the price of additional items, but you can book a seat for 30 pounds through the Hertz website.

It's quite disappointing to have both fuel and electric cars in the same category. The service fee for handling traffic fines is very expensive. For a £60 parking ticket, Hertz charged a £42 service fee, which is about a 70% service rate. That's too much.

I had a reservation to pick up the car at 3 PM. I called the rental company at 9 AM to confirm if there were any issues with the pick-up. To my surprise, they said there were no cars available and that my reservation had been canceled! This was shocking as all my plans, including hotel and flight tickets, were already booked, and I had six pieces of luggage with three people. It would have been impossible to move around without a car in a foreign country. Fortunately, the customer service at the rental platform was very responsible and quickly arranged another car. However, instead of the Mercedes C-Class I had paid for, I got a Mercedes A-Class. Even though they promised a refund for the difference, driving a smaller car with a lot of luggage for four days was quite inconvenient. I can only describe the car rental company HERTZ as 'terrible,' and I advise everyone to be cautious when renting from HERTZ in the future.

Hertz fulfilled their part of the deal well

Better detail about where to pick car up. Greater clarity about drop off procedure out of hours.

Like: Easy and quick pick up. Car in good condition, as expected. Drop-off was easy too, and they arranged a lift to the local station, making my day much easier. Good work.