Good

Very smooth process. They will ask if you need to purchase insurance. Just provide a driver's license translation and passport.

A decent car rental company with affordable prices. You only need a translated document to pick up the car. The model was in great shape with only a few thousand kilometers on it. I can't remember the exact mileage since it's been a few months, but the car was indeed very new!

They are not in business, They look like don’t want to give you the car.

Excellent service

Need to get used to app various functions otherwise default applies. Europcar confirmed no insurance applied despite me having paid the full insurance cover. As such, Im not sure whether I am covered for the insurance consideration paid.

Very disappointed that the car was damaged on both sides, had no hub caps, and the brakes made a grinding sound when applied. As we were travelling in mountainous terrain, this was a worry. The vehicle had obviously been in an accident prior to our arrival. Also booked snow chains, but when we arrived we were told we could pick them up from Adaminaby - which was nowhere near Mt Selwyn and Tumut.