Terrible experience with hidden costs and staff who openly lied to my face.

The directions at the airport were clear. This was my first time renting a car abroad since the pandemic, and I forgot some of the European processes, which made me spend quite a while at the counter discussing things. For instance, I bought insurance on the platform but still had to pay a deposit (this is just a regular car rental deposit to cover fines or penalties, if any). Additionally, there was a fuel tank deposit, which is refundable as long as you return the car with a full tank; it's just another form of security. QEEQ remains as reliable as ever, offering clear instructions and being as convenient and efficient as it was before the pandemic. I chose a leading local rental company instead of a global one, and the service was very convenient.

The car is in very good condition.

Madrid Airport T1, the store is easy to find, the staff speaks good English, and the fees were explained clearly. They didn’t push additional insurance after knowing I already purchased one.

Overall very good, the car was in great condition. I got an MG SUV, and there was a no-liability insurance included automatically. If you don't need it, keep an eye out. I thought it was part of the deposit, but it's acceptable.

They didn’t want decor our QEEQ insurance and wanted $1,100 deposit or a further $76. I wld have been better not buying your insurance and going with the record go. I paid twice.

Because of the insurance issue, next time I wld go straight to a reputable, si for party operators, such as hertz, where it’s on site at the airport and I know what my charges will be. The car was also damaged/scraped at pick up. They seemed very nonchalant about it. There was also no documentation exchanged at drop off. I hope everything’s ok and they don’t try and charge me with the damage.