Terrible experience with hidden costs and staff who openly lied to my face.

They promoted insurance, but stopped after we declined. Mileage limits apply.

The pick up was not in the terminal but outside a car park with a courtesy bus to the site. We were an hour early but they wouldn’t let us collect the car ... we had to stand outside in the heat with nowhere to sit and no toilets or drinks available. Air con in the container office was broken so hot inside too. The car was badly scratched which wasn’t a problem but they hadn’t noted the damage under the front bumper, we had to point that out and request it was noted on the documents. Pressure selling for additional insurance.

Booking was good, price protector worked and dropped the price. But we didn’t receive any instructions re collection and had to phone and then wait for an email to know where to collect the car. Booking needs to be explicit about collection point. It was not in the terminal as indicated.

Will never use again terrible rip off I'll stick to hertz

La voiture était très abimée. Il a fallu courir après le prestataire, qui n 'a jamais porté les corrections mais qui nous a dit que la voiture était abimée au retour. Que nous n'avions aucune preuve puisque nous n'avions pas pris de photos. Il m'ont prélevé 62€ forfaitaire pour un plein d'essence. Pour le moment je n'ai aucun remboursement

Car was a little tired although only about 40+k on log. But overall it was fine.

Have used Easyrentcars.com a number of times and always very pleased with service/staff - so thank you all.