Excellent experience. I'll definitely hire a vehicle again.

I paid extra for a SUV or similar. I got a small 5 door Kia Stoic. This is NOT a SUV, various excuses were made. Take it or leave it but no refund. Paid for was a SUV to seat Five, that would be impossible in the provided vehicle. I returned the car three days early due to there being no parking available at the Hilton Carlton nor any parking available less than a thirty minute walk to the hotel. I went to the Edinburg airport (EDI) at approximately 7.30pm, no one at the rental return area. Closed at 7.00pm. There was no indication as to where to park, I took a wild guess. I photographed the interior and exterior. I went to the airport and asked the agent what should I do, answer, where I parked should be fine and throw the keys in the drop box. Over one week later, NOTHING. No contact, no email saying return was complete, no offer of refund for several days early return, NOTHING!

They need DVLA share code, may be it can be specified on the web to reduce time of car pick-up

The service was satisfactory. I specifically requested a manual transmission car, but they gave me an automatic. I thought it was a free upgrade, but it ended up costing me over 3000 more.

Given a free upgrade very nice gesture!

Website. unlike some others . was clear and easy to navigate with no late add on's

I have been charged twice for this booking