Excellent experience. I'll definitely hire a vehicle again.

Since it was provided by Europcar, the service was excellent and there was no forced insurance upselling! However, because it was a Keddy order, the deposit was too high! The deposit for a Ford Focus was 1100 dollars!

I was so impressed by Rodney who assisted at Europcar. He was polite, friendly and went above and beyond. I was very happy with the upgrade he gave and made my day. Rodney is by far a credit to Europcar and will certainly be using them in the future. Nothing is too much trouble for him, thank you!

The small car that we hired wasn’t available on arrival. Infact there were no cars available! The next available car was given to someone else who was waiting. We eventually ended up with a large Volvo V40 which was very thirsty on diesel. We hadn’t bargained on this extra expense!

Car should have had proper rubber mats, especially in Scotland!

We arrived slightly early but the Europcar guy was friendly and went out of his way to help us get away as quickly as possible. It would have been five stars if the guy hadn't then tried to sell us excess insurance (which we already had). This made the whole thing slightly uncomfortable, which was a major shame as otherwise it would have been perfect. Please can Europcar train its people not to clumsily up-sell insurance to its customers? It seems to be endemic in the sector, unfortunately. I want to be left alone to make my own decisions about what insurance I buy, not frightened into buying Europcar's insurance!