The staff's attitude was indifferent, and they were at least twenty minutes late for both pick-up and drop-off. They didn't have the car I reserved and only offered to replace it with a small SUV of an unknown brand that couldn't fit our luggage. We had to pay extra to choose a Skoda Superb. Chinese customers should avoid this store; the attitude was as if we owed them a lot of money. The experience was terrible.

Customer service rarely answers the phone. Every time I call with the same issue, I have to explain it all over again.

The vehicle model did not match at all, so I canceled the reservation.

I forgot the keys inside the car and contacted the company immediately after delivery but there was no interest from them with the procrastination stalling My friend went to them the second day to tell him that the car was rented and refused to communicate with the tenant directly and told us to communicate with us later in vain The experience was very bad and the deal was bad and there was no response from the staff and I lost my keys

they diducted 70$ from deposit for cleaning witch i rejected it and make objection but Avec dis not listened!!